Danielle Haynes
Freehold
Summary
Dynamic Patient Service Representative with extensive experience at Millennium Eye Care, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and meticulous billing processing. Recognized for efficiently managing patient records and fostering strong customer relationships, ensuring seamless service delivery in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Millennium Eye Care
Freehold
01.2024 - Current
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Explained various admission forms and policies, acquiring signatures for consent.
- Scheduled patient appointments over phone and in person,
- Maintain satellite offices and handle inventory
- Handle chart prep & patient billing slips for next billing day,
- Responsible for all collections & transactions at end of day, performing bank runs.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified demographics and insurance information to register patients in computer system.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Assisted with scheduling follow-up appointments according to provider availability.
- Ran credit card batches and balanced deposits on daily basis.
Mortgage Servicing Professional II
Cenlar FSB
Ewing
06.2020 - 01.2024
- Answer incoming calls, explain escrow, process payments, and explain bills, place task when needed,
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Customer Service Representative
AmeriGas Propane Inc
Windsor
04.2019 - 05.2020
- Answer incoming calls, set up trouble calls.
- Go over billing,
- Set up new service
- Process payments
- Set up trouble calls
- Schedule drivers route
Customer Care-Sales Support
Spectrotel
Neptune
07.2013 - 04.2019
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Working with agents to make sure everything is okay with new service
- Close out accounts and explain billing
Education
Graduate Certificate - Computer Programming
Colts Neck Vocational School
Colts Neck, NJ08-1987
Skills
- Appointment scheduling
- Insurance verification
- Patient registration
- Billing processing
- Electronic health records
- Customer service
- Customer follow-up
- Phone etiquette
References
References available upon request.
Timeline
Patient Service Representative
Millennium Eye Care
01.2024 - Current
Mortgage Servicing Professional II
Cenlar FSB
06.2020 - 01.2024
Customer Service Representative
AmeriGas Propane Inc
04.2019 - 05.2020
Customer Care-Sales Support
Spectrotel
07.2013 - 04.2019
Graduate Certificate - Computer Programming
Colts Neck Vocational School
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