Danielle Heath
San Antonio,TX
Summary
Operations and Team Supervisor with 10+ years of experience in healthcare administration, revenue cycle operations, and cross-functional team leadership. Proven ability to lead integrated teams, manage complex operational transitions, implement system improvements, and deliver measurable performance results. Highly organized, detail-oriented, and experienced in compliance, reporting, and stakeholder coordination.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing & Collections Manager
New Life Ortho
San Antonio, TX
08.2023 - Current
- Lead and supervise a cross-functional team of billing and front-desk staff, providing onboarding, training, coaching, and ongoing performance management.
- Directed the full implementation and enterprise-wide transition to a new EHR system (Modernizing Medicine), coordinating clinical, billing, and financial workflows to ensure seamless adoption.
- Improved coding accuracy and streamlined workflows, resulting in reduced claim denials and increased revenue within the first 60 days.
- Manage daily revenue cycle operations including claim submission, payment posting, denial resolution, appeals, and reconciliation.
- Oversee daily deposits, bank activity, and statement verification to ensure financial accuracy and integrity.
- Generate and analyze weekly and monthly billing, productivity, and performance reports for leadership review.
- Coordinated operational transition to a new tax ID and billing unit, including credentialing updates, payer notifications, and documentation compliance.
- Support credentialing requirements, complete affidavits, and serve as onsite Notary.
Anesthesia Services Coordinator
Express Employment (Rio Grande Anesthesia and Pain Medicine)
McAllen, TX
06.2019 - 08.2023
- Coordinated daily hospital-facing workflows by collecting anesthesia charge tickets and relaying accurate billing data to third-party billing services.
- Maintained provider enrollment and credentialing data, ensuring accuracy, compliance, and continuity of services.
- Generated detailed reports and summaries to identify discrepancies and support resolution efforts.
- Processed patient and insurance payments, including preparation and issuance of refunds.
- Supported the Director of Anesthesia Services with special projects and process improvement initiatives.
Billing & Accounting Executive
Advanced Orthopedic Institute
McAllen, TX
01.2010 - 06.2019
- Supported daily clinic operations including front-desk administration, patient intake, scheduling, and document management.
- Managed insurance verification, benefits coordination, claims processing, authorizations, and clinic workflows.
- Processed payments, prepared daily deposits, maintained payroll timesheets, and managed purchasing activities.
- Assisted with insurance complaints, appeals, internal audits, and arbitration support.
- Ensured regulatory compliance through submission of quarterly reports to the Texas Department of State Health Services for ambulatory surgical centers.
Education
Bachelor of Science - Health Information Management
Texas State University
San Marcos, TX05-2020
Associate of Science - Health Information Technology
South Texas College
McAllen, TX05-2018
Skills
- Team Leadership & Supervision
- Integrated Operations & Workflow Optimization
- Performance Metrics & Reporting (KPIs)
- Change Management & Process Improvement
- Healthcare Revenue Cycle Operations
- EHR Systems (Modernizing Medicine, MacPractice)
- Microsoft Excel, Word, Access
- Compliance & Regulatory Reporting
- Stakeholder & Cross-Functional Communication
- Bilingual: English (fluent), Spanish (conversational)
Certification
- Executive Secretary and Business Administration Certification
- Advanced Executive Assistant and Office Manager Diploma
- Executive Office Professional Certificate
LEADERSHIP & COMMUNITY INVOLVEMENT
- Co-Founder, Monica’s Angels – Philanthropic organization raising funds for local children with cancer
- Member, National Society of Leadership & Success
- Recipient, NELA Award
Timeline
Billing & Collections Manager
New Life Ortho
08.2023 - Current
Anesthesia Services Coordinator
Express Employment (Rio Grande Anesthesia and Pain Medicine)
06.2019 - 08.2023
Billing & Accounting Executive
Advanced Orthopedic Institute
01.2010 - 06.2019
Bachelor of Science - Health Information Management
Texas State University
Associate of Science - Health Information Technology
South Texas College