Danielle Hegmann
Cypress,IL
Summary
Proven leader in hospitality, adept at staff management and customer service, with a track record of exceeding sales goals through suggestive selling. At Pennisons Sports Bar, I spearheaded training programs enhancing team performance and customer satisfaction. Skilled in inventory control and adept at fostering repeat business, demonstrating both hard and soft skills essential for high-paced environments.
Overview
19
19
years of professional experience
Work History
Lead Bartender
Pennisons Sports Bar
04.2019 - 05.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took multiple drink and food orders and made promptly for customers.
Head Bartender
Scary Canary
08.2018 - 03.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Head Bartender
Benchwarmers Sports Bar
10.2009 - 08.2018
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Administrative Assistant
Transvitual Systems
06.2005 - 10.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Peace Officer Certificate - Criminal Justice
Houston Community College
Houston, TX05.2010
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
Timeline
Lead Bartender
Pennisons Sports Bar
04.2019 - 05.2024
Head Bartender
Scary Canary
08.2018 - 03.2019
Head Bartender
Benchwarmers Sports Bar
10.2009 - 08.2018
Administrative Assistant
Transvitual Systems
06.2005 - 10.2009
Peace Officer Certificate - Criminal Justice
Houston Community College