Danielle Heller
Browns Mills,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
Comprehensive Medical Care
10.2022 - 03.2024
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Read and responded to emails, answered high volume telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Assisted in training new staff members on front desk procedures and company policies.
- Collected patient co-payments and assured that patients were made aware of any outstanding balances.
Office Manager - Receptionist
DeCarlo Chiropractic
08.2012 - 07.2019
- Courteously assist patients with the scheduling and confirmation of both future and routine medical appointments
- Manage 20-30 phones calls per day using a multi-line phone system in a fast-paced office while effectively taking messages
- Verify patient insurance information and obtain authorization in a timely manner
- Collect patient balances, deposit money weekly and reconcile monthly statements as well as weekly payroll processing
- Prepare and maintain patient medical charts through an alphabetical filing system
- Compose, print and mail monthly billing statements and resolve any patient inquiries or discrepancies
- Prepare and duplicate company records and documents as needed
- Contact: Dr
- Chris DeCarlo and Dr
- Lauren Mykalcio 845-708-8885
Manager - Bakery/Deli Counter Associate
Mendokers Quality Bakery
03.2007 - 08.2012
- Provide prompt and courteous service to ensure total customer needs and satisfactions with ability to resolve any issues at hand
- Effectively train and assist new staff to provide quality service to customers
- Create and design marketing materials such as menus and flyers to generate new customers and create interest in latest products
- Assist in payroll processing and analysis for employees
- Process payment transactions via cash, check and credit as well as balancing registers daily
- Receive deliveries and verify 150 plus piece orders; noting any discrepancies, damages and missing items
Education
Associates Degree in Liberal Arts -
Middlesex County College
Edison, NJ05.2011
Skills
- Strong knowledge of Microsoft Suite and Genesis
- Able to type 75 WPM
- Confident and articulate communicator
- Professional and courteous
- Well-developed time management skills
- Detail-oriented and accurate with large volumes of information
Timeline
Front Desk Coordinator
Comprehensive Medical Care
10.2022 - 03.2024
Office Manager - Receptionist
DeCarlo Chiropractic
08.2012 - 07.2019
Manager - Bakery/Deli Counter Associate
Mendokers Quality Bakery
03.2007 - 08.2012
Associates Degree in Liberal Arts -
Middlesex County College
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