Danielle Heller
Browns Mills,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
Comprehensive Medical Care
2022.10 - 2024.03
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Read and responded to emails, answered high volume telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Assisted in training new staff members on front desk procedures and company policies.
- Collected patient co-payments and assured that patients were made aware of any outstanding balances.
Office Manager - Receptionist
DeCarlo Chiropractic
2012.08 - 2019.07
- Courteously assist patients with the scheduling and confirmation of both future and routine medical appointments
- Manage 20-30 phones calls per day using a multi-line phone system in a fast-paced office while effectively taking messages
- Verify patient insurance information and obtain authorization in a timely manner
- Collect patient balances, deposit money weekly and reconcile monthly statements as well as weekly payroll processing
- Prepare and maintain patient medical charts through an alphabetical filing system
- Compose, print and mail monthly billing statements and resolve any patient inquiries or discrepancies
- Prepare and duplicate company records and documents as needed
- Contact: Dr
- Chris DeCarlo and Dr
- Lauren Mykalcio 845-708-8885
Manager - Bakery/Deli Counter Associate
Mendokers Quality Bakery
2007.03 - 2012.08
- Provide prompt and courteous service to ensure total customer needs and satisfactions with ability to resolve any issues at hand
- Effectively train and assist new staff to provide quality service to customers
- Create and design marketing materials such as menus and flyers to generate new customers and create interest in latest products
- Assist in payroll processing and analysis for employees
- Process payment transactions via cash, check and credit as well as balancing registers daily
- Receive deliveries and verify 150 plus piece orders; noting any discrepancies, damages and missing items
Education
Associates Degree in Liberal Arts -
Middlesex County College
Edison, NJ05.2011
Skills
- Strong knowledge of Microsoft Suite and Genesis
- Able to type 75 WPM
- Confident and articulate communicator
- Professional and courteous
- Well-developed time management skills
- Detail-oriented and accurate with large volumes of information
Timeline
Front Desk Coordinator
Comprehensive Medical Care
2022.10 - 2024.03
Office Manager - Receptionist
DeCarlo Chiropractic
2012.08 - 2019.07
Manager - Bakery/Deli Counter Associate
Mendokers Quality Bakery
2007.03 - 2012.08
Associates Degree in Liberal Arts -
Middlesex County College
Similar Profiles
Gisell MartinezGisell Martinez
Medical Assistant at Comprehensive Medical CareMedical Assistant at Comprehensive Medical Care
Juliana BufanoJuliana Bufano
Medical Insurance Collector at Comprehensive Medical CareMedical Insurance Collector at Comprehensive Medical Care
Brandi MillerBrandi Miller
Medical Assistant at Comprehensive Medical Care, PediatricMedical Assistant at Comprehensive Medical Care, Pediatric