Danielle Helm
Romeoville,IL
Summary
Forward-thinking professional bringing more than 12 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
13
13
years of professional experience
Work History
Practice Manager
Duly Health And Care
02.2007 - 05.2018
- Supervised 15 plus employees, 5 physicians
- Answered Phones and scheduled appointments
- Completed chart audits, charge entry, outstanding orders reports, compliance
- Presented office meetings, set up office activities, held physician meetings
- Handled all Workers comp and disability claims for the office
- Collected co-pays, checked in patients, answered patient complaint calls
- Handled referrals, ordering tests, patient calls for refills and test results
- Worked with physicians on physician schedules, EMR, office and billing issues
- Scheduled diagnostic imaging and specialist appointments for stat orders
- Staff scheduling, payroll
- Helped the office obtain and meet Meaningful use criteria
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Implemented new electronic health record system, leading to increased efficiency in patient data management. Trained all staff and physicians on use of the EMR. Part of company wide Super Users group to train all incoming physicians and staff as well as onboarding offices.
- .Developed policies and procedures for effective practice management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Office Supervisor and Receptionist
Stratford Physical Medicine
10.2005 - 02.2007
- Scheduled patients
- Performed Therapy such as Electric Stimulation and Ultrasound
- Performed patient financials, Discussed insurance coverage with patients
- Answered Phones
- Handled all matters with New Patient charts, Chart Compliance, & Office Statistics
- Phlebotomy
- Managed the front office and therapy suite
- Verified patient insurance
- Collected co-pays, deductibles, and co-insurance
- Scheduled MRI’s, Stress Tests, and other Diagnostic testing.
Education
Medical Billing and Coding - Medical Billing And Coding
Devry
Naperville, IL01.2025
Nursing Major -
College of DuPage
General Education -
Lincoln College
Medical Laboratory Assistant - Medical Laboratory Technology
Medical Laboratory Assistant
Addison, IL05.1995
Skills
- Windows
- Excel
- Word
- EPIC EMR
- Policy Implementation
- Workflow Management
- Staff Management
- Practice Management
- Schedule Management
- Policy and procedure development
- Electronic Health Records
- Strategic Planning
- Records Management
Timeline
Practice Manager
Duly Health And Care
02.2007 - 05.2018
Office Supervisor and Receptionist
Stratford Physical Medicine
10.2005 - 02.2007
Medical Billing and Coding - Medical Billing And Coding
Devry
Nursing Major -
College of DuPage
General Education -
Lincoln College
Medical Laboratory Assistant - Medical Laboratory Technology
Medical Laboratory Assistant