Danielle Hendricks
Alamogordo,NM
Summary
Seasoned Assistant Store Manager with a proven track record at Dollar General, excelling in inventory management and team leadership. Mastered recruitment and training, significantly enhancing customer satisfaction and employee performance. Expert in fostering strong client relationships and streamlining operations, contributing to substantial revenue growth. Demonstrates exceptional problem-solving and interpersonal skills, ensuring operational excellence and efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dollar General
Alamogordo, NM
05.2022 - Current
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Coached and developed store associates through formal and informal interactions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Trained new employees on store policies, procedures and customer service standards.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided training to new employees on company policies and procedures.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated work to staff, setting priorities and goals.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM06-2021
Skills
- Customer service
- Inventory management
- Employee training
- Cash handling
- Team leadership
- Recruitment processes
- Staff scheduling
- Problem solving
- Effective communication
- Interpersonal skills
- Customer experience
- New hire training
- Loss prevention
- Staff management
- Relationship building and management
- Work Planning and Prioritization
- Time management
- Employee coaching
- Hiring and training
- Team management
- Attention to detail
- Team building and leadership
- Retail operations
- Workforce management
- Assignment delegation
- Problem-solving
- Verbal and written communication
- POS systems operations
- Goals and performance
- Staff supervision
Timeline
Assistant Store Manager
Dollar General
05.2022 - Current
High School Diploma -
Alamogordo High School
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