Danielle Hayes
Ottsville,PA
Summary
Highly skilled animal care professional prepared for role in veterinary services. Proven ability to handle clinical tasks, assist in surgeries, and provide compassionate care. Strong focus on team collaboration and adaptability to changing needs. Adept in client communication, patient restraint, and medical record-keeping, with reliable and results-driven approach.
Overview
13
13
years of professional experience
Work History
Veterinary Technician
Washington Crossing Animal Hospital
05.2024 - Current
- Assisted veterinarians in conducting examinations and administering treatments to ensure animal well-being.
- Collected samples for laboratory analysis to support diagnostic procedures.
- Educated pet owners on proper care, nutrition, and preventive health measures for their animals.
- Maintained cleanliness and organization of treatment areas, surgical suites, and equipment to uphold hygiene standards.
- Administered medications and vaccines as directed by veterinarians, ensuring compliance with safety protocols.
- Administered vaccinations and medications following established protocols to ensure patient health and safety.
Title Assistant
Real Property Transfers
12.2022 - 12.2023
- Managed document preparation and processing for real estate transactions, ensuring accuracy and compliance.
- Coordinated communication between clients, lenders, and agents to facilitate smooth closings.
- Assisted in title searches using specialized software to verify property ownership and liens.
- Maintained detailed records of transactions, improving organization and retrieval processes.
Customer Service Representative
Tohickon Settlement Services
08.2020 - 10.2022
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries via phone, email, and chat using CRM software to track interactions.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Veterinary Receptionist/Technician
County Veterinary Hospital
02.2018 - 07.2020
- Managed appointment scheduling and client communications to enhance office efficiency.
- Processed patient intake forms and handled data entry with accuracy and attention to detail.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Administrative Receptionist
Quakertown Veterinary Clinic
05.2017 - 02.2018
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated office communications, handling incoming calls and directing inquiries to appropriate departments.
- Maintained organized filing systems, enhancing document retrieval efficiency and compliance with company policies.
Receptionist
Animal Health Care Clinic
10.2016 - 03.2017
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Administrative Receptionist
Cornerstone Veterinary Hospital
01.2013 - 09.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Central Bucks High School- East
Buckingham, PA2009
Skills
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Vaccine administration
- General anesthesia monitoring
- Diagnostic imaging
- Ear sample collection
- Medical history collection
Timeline
Veterinary Technician
Washington Crossing Animal Hospital
05.2024 - Current
Title Assistant
Real Property Transfers
12.2022 - 12.2023
Customer Service Representative
Tohickon Settlement Services
08.2020 - 10.2022
Veterinary Receptionist/Technician
County Veterinary Hospital
02.2018 - 07.2020
Administrative Receptionist
Quakertown Veterinary Clinic
05.2017 - 02.2018
Receptionist
Animal Health Care Clinic
10.2016 - 03.2017
Administrative Receptionist
Cornerstone Veterinary Hospital
01.2013 - 09.2016
High School Diploma -
Central Bucks High School- East
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