Danielle Hepner
Lompoc,CA
Summary
Dynamic Emergency Room Unit Coordinator with expertise in medical records management and excellent communication skills. At Santa Barbara Cottage Hospital, streamlined patient admissions, reducing wait times by 20%. Proven ability to collaborate effectively with healthcare teams, ensuring optimal patient care and satisfaction. Adaptable and reliable, with a strong focus on patient confidentiality and documentation accuracy.
Professional healthcare coordinator with extensive experience in emergency room management and patient care. Adept at streamlining operations, ensuring efficient patient flow, and maintaining high standards of care. Strong emphasis on team collaboration, adaptability, and achieving optimal results. Skilled in communication, crisis management, and multitasking in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Coordinator
Santa Barbara Cottage Hospital
03.2024 - Current
- Coordinated patient admissions, discharges, and transfers to ensure smooth ER operations.
- Managed electronic health record systems for accurate patient data entry and retrieval.
- Collaborated with medical staff to prioritize patient care based on severity and urgency.
- Developed and implemented efficient scheduling processes for nursing staff shifts.
- Trained new employees on operational protocols and emergency response procedures.
- Enhanced patient satisfaction by streamlining the admission process and reducing wait times.
- Participated in activities that enhanced professional growth and development.
- Maintained inventory of essential supplies, ordering replacements as needed to ensure uninterrupted service delivery in the ER unit.
- Facilitated communication between healthcare providers, patients, and their families, ensuring accurate information exchange.
- Expedited lab results by maintaining strong relationships with diagnostic teams, leading to quicker diagnoses and treatment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
PCT/ UC/ CNA
Santa Barbara Cottage Hospital
01.2015 - Current
- Assisted patients with daily living activities to promote comfort and independence.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and orderliness in patient care areas to ensure a safe environment.
- Documented patient information accurately, supporting effective communication among healthcare teams.
- Adapted quickly to changing patient needs, demonstrating flexibility in fast-paced environments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered high-quality care to pediatrics to adults patients in hospital facility.
- Have work in multiple departments- pediatrics, to mother infant, rehab, MICU, SICU, Oncology, orthopedics, pulmonary renal Infectious Disease, Trauma
- Pediatrics I have +10 years experience working with all kinds of kids (ADHD, Autism, diabetic, learning disabilities, Down Syndrome, TBI(Traumatic Brain injury).
Education
No Degree - EMT Program
Allan Hancock College
Lompoc, CA12-2024
No Degree - CNA (Certified Nursing Assistant)
West Hills College
Lemoore, CA 05-2012
High School Diploma -
Lemoore High School
06-2005
Skills
- Patient confidentiality
- Documentation accuracy
- Insurance verification
- Emergency protocols
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Documentation and recordkeeping
- Computer proficiency
- CPR certified
- Medical charting
- Keyboarding
Certification
- CNA - Certified Nurse Assistant
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
Timeline
Emergency Room Unit Coordinator
Santa Barbara Cottage Hospital
03.2024 - Current
PCT/ UC/ CNA
Santa Barbara Cottage Hospital
01.2015 - Current
No Degree - EMT Program
Allan Hancock College
No Degree - CNA (Certified Nursing Assistant)
West Hills College
High School Diploma -
Lemoore High School
Similar Profiles
Brittany LinBrittany Lin
Patient Care Tech I at Santa Barbara Cottage HospitalPatient Care Tech I at Santa Barbara Cottage Hospital
Jamie WestJamie West
Clinical Resource Nurse at Santa Barbara Cottage HospitalClinical Resource Nurse at Santa Barbara Cottage Hospital
Mary HerringMary Herring
Cpt-1 at Santa Barbara Cottage HospitalCpt-1 at Santa Barbara Cottage Hospital
Roxanne LopezRoxanne Lopez
Top Notch Cleaning Services at Chassidy De LortoTop Notch Cleaning Services at Chassidy De Lorto
Liana LindseyLiana Lindsey
Crew Member at Baskin-RobbinsCrew Member at Baskin-Robbins