Danielle Hernandez
Lomita,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
UNDERGRADUATE MATH AND PHYSICS TEACHING ASSISTANT
El Camino College
2018.01 - 2022.02
- Managed approximately 40+ students by measuring progress using excel sheets.
- Effectively communicated complex ideas and concepts in order to provide timely solutions to physics and math problems
- Adapted teaching methods to cater to diverse learning styles and demonstrated patience in addressing individual challenges
- Developed problem-solving skills by identifying and addressing students' learning obstacles
- Fostered a supportive learning environment by empathizing with students' challenges
- Managed tutoring sessions efficiently, optimizing time to cover relevant topics
- Paid attention to details to identify and correct students' misconceptions.
BARISTA
Starbucks Coffee Co.
2021.07 - 2021.12
- Collaborated with my team to maintain drive-thru wait times under 45 seconds during our peak rush
- Performed my responsibilities in a fast paced environment while learning hands-on with little training
- Performed drink sequencing and supported other baristas during rushes
- Covered shifts for last minute call-outs and ensured our team continued to provide excellent service when faced with issues such as broken machines or high volume customer orders
- Consistently demonstrated a keen understanding of customer needs and preferences, ensuring a personalized and enjoyable experience for each individual by actively engaging with customers to create a welcome and friendly environment
- Proficient in the fundamental process of espresso extraction, milk frothing and steaming, beverage customization, and equipment operation.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Mechanical Engineering
University of California - Berkeley
Berkeley, CA12.2023
Associate of Science - Mathematics, Physics, Pre-Engineering
El Camino College
Torrance, CA06.2020
Skills
- Problem Solving
- Conflict Resolution
- Collaborative Learning
- Time Management
- Interpersonal Skills
- Adaptability
Timeline
BARISTA
Starbucks Coffee Co.
2021.07 - 2021.12
UNDERGRADUATE MATH AND PHYSICS TEACHING ASSISTANT
El Camino College
2018.01 - 2022.02
Bachelor of Science - Mechanical Engineering
University of California - Berkeley
Associate of Science - Mathematics, Physics, Pre-Engineering
El Camino College
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