Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Hernandez

Sanford,FL

Summary

Passionate hospitality professional with over ten years of leadership experience in high-end food and beverage operations. Specializes in multi-outlet management, employee training and development, budget optimization, and delivering first-class service experiences. Skilled in POS systems, compliance with state food and beverage regulations, and creating operational efficiencies. Proven ability to foster strong teams, increase employee engagement, and drive financial success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Food and Beverage Director

The Country Club of Orlando
06.2023 - Current
  • Align and manage departmental budgets to ensure success of financial goals and optimize resource allocation for a Platinum Club of America private club's food & beverage department, which generates $4 million in annual sales
  • Optimize cloud-based Point of Sale (POS) software, ClubEssential, to enhance transaction processing, fostering cooperation and collaboration among team members
  • Apply knowledge of manual Food & Beverage procedures to optimize POS system functionality and user training
  • Collaborate with IT to manage relational database management systems, TCP/IP networks and streamline system operations to resolve technical issues efficiently
  • Develop and implement operational procedures to enhance employee efficiency and Member retention
  • Research and schedule wine, liquor and cuisine trainings to support a people first learning environment

Food and Beverage Service Manager

The Country Club of Orlando
12.2020 - 06.2023
  • Crafted and enforced detailed fine dining service standards and protocols for servers, food runners, and bartenders, ensuring consistent and high-quality service across all dining areas.
  • Oversaw food & beverage operations, focusing on fine dining service excellence, wine, liquor and menu training and effective team management.
  • Monitored Member & guest feedback to improve service processes, enhancing overall dining experiences and addressing any issues promptly.
  • Collaborated with kitchen and bar teams to streamline service processes, ensuring timely and accurate order fulfillment and optimizing the guest experience.

Catering Service Manager

Puff 'n Stuff Catering
04.2019 - 11.2020
  • Hired, onboarded and developed 200 direct-report professionals in six positions and 20 direct-report supervisors annually to deliver service to high-end clientele
  • Wrote, continuously updated and conducted the service department training program, comprised of orientations, manuals, presentations and hands-on courses at the commissary and field exercises
  • Created analytical hiring, payroll and timekeeping processes to expand accountability and consistency across two operations
  • Reviewed contracts with sales team to plan, coordinate and proactively eliminate any potential event issues to increase credibility with end client, as well as identifying scheduling, labor cost and food cost opportunities

Retail Location Manager

Aramark
06.2017 - 04.2018
  • Facilitated the opening of the concept, Qdoba, with projected sales of $1.5m for FY 18, including onboarding 60 new hires on brand and company standards, transaction processing, product training, purchasing store equipment and passing inspections from state health officials
  • Designed engaging processes for safe work practices and emergency reporting procedures to implement a culture of safety and accountability
  • Communicated and enforced weekly and monthly budgets and operating expenses to supervisors through the use of operating and P&L reports while directing them to focus on both controllable and uncontrollable factors
  • Examined financial data and presented financial reports, including inventory growth and loss and labor and food cost projections versus actuals

Multi-unit Retail Assistant Manager

Aramark
05.2015 - 06.2017
  • Responsible for daily store operations for two convenience stores, Knightstop and POD, with combined profits over $500k for FY 17
  • Drove significant growth in revenue from 2015 to 2016 by 5% at Knightstop and 7.5% at POD and from 2016 to 2017 by 5.7% at Knightstop and 9.8% at POD through effective inventory and database management, proper purchasing, creative merchandising and sales initiatives
  • Maintained over 98% inventory accuracy through daily software systems management including PRIMA maintenance and team member product and MICROS training
  • Managed vendor relationships and purchasing strategies to maintain high inventory accuracy and optimal product availability

Education

High School Diploma -

Academy of The Holy Names
Tampa, FL
05-2010

Skills

  • Software Configuration
  • Process Development and Implementation
  • Event Management
  • Data Collection and Analysis
  • Knowledge of Cloud-based Systems
  • Interpersonal Relations
  • Problem Solving
  • Project Management
  • Hospitality Management
  • Food & Beverage Management
  • Training & Development
  • Food & Beverage
  • Hospitality Industry
  • Cash Control
  • Cost control
  • Fine-dining expertise
  • Sanitation standards
  • Bar management
  • Forecasting
  • Menu development
  • Inventory management
  • Food safety compliance
  • Budget development
  • Vendor negotiations

Certification


ServSafe Food Protection Manager

American National Standards Institute

Issued Jul 2024 · Expires Jul 2029

Credential ID 25951925

Timeline

Assistant Food and Beverage Director

The Country Club of Orlando
06.2023 - Current

Food and Beverage Service Manager

The Country Club of Orlando
12.2020 - 06.2023

Catering Service Manager

Puff 'n Stuff Catering
04.2019 - 11.2020

Retail Location Manager

Aramark
06.2017 - 04.2018

Multi-unit Retail Assistant Manager

Aramark
05.2015 - 06.2017

High School Diploma -

Academy of The Holy Names

Similar Profiles

CREATE PROFILE
Danielle Hernandez