Danielle Herring
Loris,SC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Practice Manager
Carolina QuickCare
Whiteville, NC
03.2023 - Current
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification for two clinics.
- Developed and implemented new patient registration processes to streamline workflow.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Performed radiologic examinations utilizing computed tomography, magnetic resonance imaging, ultrasound and other specialized equipment.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Practice Manager
LowCountry Urgent Care
Loris, SC
03.2022 - Current
- Developed and implemented new patient registration processes to streamline workflow.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Office Manager
Atlantic Dermatology
Longs, SC
04.2019 - Current
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Prepared and disseminated public information.
- Performed billing, collection and reporting functions for medical office generating over $1,000,000 annually.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored office inventory to maintain adequate supply levels and order products.
Medical Assistant
Atlantic Dermatology
Longs, SC
01.2018 - 04.2019
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Prepared prescription refill requests on behalf of physician and communicated with pharmacy.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Printed and filed examination data records according to HIPAA patient standards.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Assisted back office patient processes to reduce office wait times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted physicians by preparing patients for procedures, including in office excision, punch and shave biopsies.
Surgery Scheduler
Southern Surgical Group
Little River, SC
09.2014 - 01.2018
- Distributed treatment and procedural information to patients.
- Managed patient check-in and check-out procedures and processed payments.
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Education
Some College (No Degree) - Nursing
Horry Georgetown Technical College
Myrtle Beach, SCHigh School Diploma -
Academy For Technology And Academics
Conway, SC06.2009
High School Diploma -
Loris High School
Loris, SC06.2009
Skills
- Scheduling and calendar management
- CRM and office management software
- Event coordination
- Accounts payable and receivable
- Supervision
- Decision-making
- Computer skills
- Team building
- Multitasking
- Previously worked with eClinical Works and Modernizing Medicine EMA
- Procedure Assistance
- Patient Scheduling
- Payment Collection
- Phlebotomy
- X-rays
- Patient shielding techniques
Timeline
Practice Manager
Carolina QuickCare
03.2023 - Current
Practice Manager
LowCountry Urgent Care
03.2022 - Current
Medical Office Manager
Atlantic Dermatology
04.2019 - Current
Medical Assistant
Atlantic Dermatology
01.2018 - 04.2019
Surgery Scheduler
Southern Surgical Group
09.2014 - 01.2018
Some College (No Degree) - Nursing
Horry Georgetown Technical College
High School Diploma -
Academy For Technology And Academics
High School Diploma -
Loris High School
Similar Profiles
Robin AndersonRobin Anderson
Nurse Practitioner at QuickCare of AdaNurse Practitioner at QuickCare of Ada
Timeka TurnerTimeka Turner
Medical Office Assistant at Tower Global Group LLC / Quickcare PLLCMedical Office Assistant at Tower Global Group LLC / Quickcare PLLC
Sarah Jo BrownSarah Jo Brown
LVN Registry Treatment Nurse at Quickcare, BrightstarLVN Registry Treatment Nurse at Quickcare, Brightstar