Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Danielle Hess

Barboursville,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience in client relations. I am a strong team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for shaping relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Northwest Metrology
Tacoma, WA
08.2023 - Current
  • Developed and implemented office policies and procedures.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Created spreadsheets in Excel to track data.
  • Answered phone calls, responded to emails, routed mail and coordinated other services.
  • Organized company events including holiday parties, team building activities .
  • Managed office inventory and placed new supply orders.
  • Developed strategies for successful completion of assigned tasks.

Certified Personal Trainer/Group Exercise Instructor

George Mason University
Manassas, VA
11.2014 - 08.2015
  • Explained ways to measure exercise intensity for best results, including weight loss, fat burning and toning.
  • Created weight training programs, set up equipment and provided detailed instructions.
  • Guided clients on proper nutrition and exercise habits.

Patient Administration Officer

US Army
Lakewood, WA
06.2006 - 09.2013
  • Performed site evaluations, customer surveys and team audits according to Standard Operating Procedures.
  • Improved operations by working with soldiers and command staff to find workable solutions to ensure the medical readiness of all soldiers in the Washington National Guard
  • Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
  • Worked closely with fellow soldiers in Medical Command to deliver project requirements, develop solutions and meet deadlines. Including, preparing the state for mass casualties in WA state.
  • Consistently provided exceptional service and attention to soldiers and command.
  • Provided excellent service and attention to customers in face-to-face encounters and worked with all facets of the WA Guard soldiers medical readiness.
  • Improved readiness by streamlining operations and workflow and negotiating solutions to fit the job at hand.
  • Created agenda, materials and communications for team meetings.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Maintained medical knowledge and readiness through continuing education, training and monitoring of all Army standards.
  • Briefed and maintained communication with top officials in the Thailand military force as well as 3 star generals of our medical readiness.

School Based Coordinator

Big Brothers Big Sisters Of America
Tacoma, WA
06.2006 - 09.2009
  • Produced referrals for various community resources, including food and educational support.
  • Supported elementary school aged children and families with low income and domestic situations by working with school counselors, families and volunteers to provide extra emotional and educational support and resource management.
  • Maintained open lines of communication with children, volunteers, families and school staff including teachers and counselors.
  • Supervised and mentored children in assigned groups according to their backgrounds.
  • Worked in 7 elementary schools throughout Pierce county and supervised relationships between children and volunteers.
  • Provided counseling and emotional support for children and volunteers.
  • Acted as liaison between families and community agencies to arrange for assistance in education and other outside support.

Education

Bachelor of Arts - History

University of Washington
Seattle, WA

Medical Service Officer

Officer Basic Leadership
Ft. Sam Houston, TX

Skills

  • Customer Retention
  • Organized
  • Complaint resolution
  • Telephone Etiquette
  • Account Management
  • Senior leadership support
  • Customer Relationship Management
  • Good communication skills
  • Customer Service
  • Problem Resolution
  • Comfortable in Public Speaking
  • Experienced in Updates and Information meetings

Certification

Prior Certified Personal Trainer, Prior Certified Pilates Instructor, Prior Certified TRX Trainer, Combat Life Saver Certification, CPR Certification.

Additional Information

International Women's Association Of Prague, Czech Republic 2011-2012

Timeline

Office Manager

Northwest Metrology
08.2023 - Current

Certified Personal Trainer/Group Exercise Instructor

George Mason University
11.2014 - 08.2015

Patient Administration Officer

US Army
06.2006 - 09.2013

School Based Coordinator

Big Brothers Big Sisters Of America
06.2006 - 09.2009

Bachelor of Arts - History

University of Washington

Medical Service Officer

Officer Basic Leadership

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Danielle Hess