Danielle N. Small
Pullman,WA
Summary
Associate Director of Property Management with 20+ years of experience managing & developing communities while supervising finances for conventional, affordable and student-housing properties. Consistently applies regulations and policies across a variety of situations to achieve compliance with local, state and federal requirements. Reduces controllable operating costs while maintaining high levels of customer satisfaction and developing extraordinary associate loyalty.
Overview
26
26
years of professional experience
Work History
Associate Director of Property Management
Cambridge Management Inc.
Central & Eastern Washington State
11.2019 - Current
- Foster positive relationships between onsite property management teams and corporate departments such as compliance, accounting, legal and HR to facilitate efficient business operations.
- Create individual budgets for 38 properties (1657 doors) to include creative staffing solutions and minimize payroll expenses.
- Ensure operational compliance with affordable housing programs; HUD, LIHTC and HOME.
- Provide immediate supervision and support to 7 direct reports, leading a team of 45 total associates in 8 different rental markets.
- Complete and review financial variance reports on a monthly basis, interface professionally with investors, lenders, and inspectors
- Prepare written communication in response to housing agency inquires, perform physical inspections of properties to meet REAC standards.
- Focused effort on employee retention through personalized motivation and recognition, resulting in long-term staffing stability within a variety of challenging rural markets.
- Support site team in addressing tenant concerns through conflict resolution and mediation.
- Work with investors, developers & construction teams to effectively transition new buildings through lease-up and initial qualification to meet financing & program deadlines.
Regional Property Manager
Cambridge Management Inc.
Wenatchee, WA
07.2006 - 11.2019
- Responsible for financial performance, staff supervision, leasing and maintenance operations on 19 different apartment communities (700+ doors) throughout Central Washington
- Accountable for hiring, training and ongoing supervision of resident managers and maintenance staff at all locations
- Formulated accurate operating budgets for each site, inspected properties for detailed curb appeal and safety requirements
- Implemented standards for leasing that have significantly improved overall portfolio occupancy
- Analyze properties’ age and building condition to formulate long term capital needs and replacement requirements
- Negotiate contracts for services through vendors, while leading and motivating our associates to continually improve customer service
- Communicate financial performance and answer operational inquiries from a variety of investors, lenders, owners and monitoring agencies
- Assigned progressively greater responsibility throughout employment and consistently tasked with travel to assist in troubled markets.
Commercial Account Manager, Fleet Sales
Sound Ford
Renton, WA
04.2005 - 07.2006
- Direct marketing and professional contact with commercial vehicle buyers and business owners in order to assist with selection and purchase of company vehicles
- Business Preferred Network certified from Ford Motor Company, with an education in proper vocational truck specifications
- Skilled in building customer relationships and closing the sale
- Guided customers through complete vehicle selection, modifications through vendors and factory orders, then complete financing, bank documents and purchase paperwork
- Consistently met or exceeded required monthly sale quotas and gross profit requirements.
Community Director
United Dominion Realty Trust
Federal Way, WA
06.2003 - 03.2005
- Built relationships with local schools and businesses to ensure high occupancy and maximum revenue for this 518 unit apartment community.
- Developed and implemented unique and engaging activities for residents while working closely with Federal Way Police Department and YMCA to secure and promote positive neighborhood development
- Provided direct supervision and support to 3 office associates and 5 building maintenance associates
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations.
Assistant Community Director
United Dominion Realty Trust
Federal Way, WA
06.2002 - 06.2003
- Collected rent and utilities for 518-unit property and maintained 3% delinquency rate.
- Conducted property checks and addressed violations with residents.
- Processed and submitted invoices to corporate.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Organized resident meetings for issues such as crime watch and community relations.
Community Director
United Dominion Realty Trust
Pullman, WA
03.1999 - 10.2001
- Responsible for financial performance, staff supervision, contract execution and vendor negotiations for 1034 bed student-housing community.
- Ensured a safe, professional work environment for a staff of 8 full time + 15 summer seasonal associates
- Effectively marketed a 12 month lease contract to the student population in order to stabilize summer occupancy and incentivize renewal contracts
- Maintained an average occupancy rate of 98% over a 3 year period
Restaurant Owner & Manager
The Small Place Restaurant and Catering
Pullman, WA
12.1996 - 03.1999
- Designed marketing materials and new menus, increasing food and beverage revenue.
- Performed outreach to local businesses and WSU to significantly increase sales through consistent catering engagements.
- Accountable for interviewing, hiring, training, and motivating a staff of 6-12 individuals
- Concentrated heavily on creating and sustaining a positive and safe environment for employees and customers, while contributing to the economic stability of the business venture
- Increased the overall value of the business for profitable sale within three years.
Education
BA - Business Administration, Management
Washington State University
Skills
- New Construction Lease Up
- Fiduciary responsibility
- Team Building
- Customer Service
- Conflict Resolution
- LIHTC HUD Section 8
- REAC preparation & planning
- Landlord Tenant Law
- Associate coaching & development
- Authentic Leadership
Timeline
Associate Director of Property Management
Cambridge Management Inc.
11.2019 - Current
Regional Property Manager
Cambridge Management Inc.
07.2006 - 11.2019
Commercial Account Manager, Fleet Sales
Sound Ford
04.2005 - 07.2006
Community Director
United Dominion Realty Trust
06.2003 - 03.2005
Assistant Community Director
United Dominion Realty Trust
06.2002 - 06.2003
Community Director
United Dominion Realty Trust
03.1999 - 10.2001
Restaurant Owner & Manager
The Small Place Restaurant and Catering
12.1996 - 03.1999
BA - Business Administration, Management
Washington State University