DANIELLE HICKS
Princeton,USA
Summary
Focused professional, skilled in customer relationship development, dedicated to furthering career utilizing experience, adaptability, attention to detail, and skills in team collaboration and leadership.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator Remote
Capital One
05.2025 - Current
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
Customer Solutions Representative
Installation Made Easy
11.2022 - Current
- Initiate service claims within the service module gather relevant information and documentation. Facilitate the progression of service claims by scheduling assessments, coordinating service work, and updating the service module accordingly. Recognize high profile service claims that have potential to result in litigation, and escalate immediately. Escalate contractors who are not cooperative in resolving service claims.
Provider Services/claims Representative
BROADPATH HEALTHCARE SOLUTIONS
06.2022 - 11.2022
- Respond to Provider inquiries regarding claims, eligibility and benefits, by navigating multiple databases and computer systems to provide accurate and complete information.
Customer Service/cashier
WALMART
11.2020 - 06.2022
- Assist Customers with purchases by quickly and accurately processing their orders. Maintain Front-End operations, including training new cashiers, problem resolution, scheduling, and all aspects to ensure customer satisfaction and care.
Education
High School Diploma -
06-1989
Skills
- Customer service
- Dependable
- Able to adapt to new situations, policies and procedures
- Customer support
- Extensive knowledge of customer service problem solving procedures and principles
- Extremely computer proficient
- Proven leadership and team building skills
- Communication skills
- Excellent written and verbal communication skills
- Comfortable handling conflict resolution and
- Extremely self-motivated procedures quickly
Timeline
Customer Service Coordinator Remote - Capital One
05.2025 - Current
Customer Solutions Representative - Installation Made Easy
11.2022 - Current
Provider Services/claims Representative - BROADPATH HEALTHCARE SOLUTIONS
06.2022 - 11.2022
Customer Service/cashier - WALMART
11.2020 - 06.2022
Moapa Valley High School - High School Diploma,