Danielle Hight
Utica,NY
Summary
Organized Spa Receptionist dedicated to enhancing future business growth by providing first-rate customer service. Proactive and friendly individual polished in maintaining appointment calendar, scheduling treatments, and handling general requests for information such as special needs and customer complaints. Bringing many years of experience serving as first point-of-contact for clients in spa environments.
Overview
15
15
years of professional experience
Work History
Spa Receptionist
Turning Stone Resort and Casino
Verona, NY
01.2024 - Current
- Greeted customers and answered inquiries in a friendly and helpful manner.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Kept reception area clean, organized, and stocked with necessary supplies.
- Managed front desk operations including phone calls, emails, and other correspondence.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
Automotive Service Writer
Walmart
New Hartford, NY
04.2023 - 01.2024
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Recorded customer information, vehicle mileage, and details of services performed.
- Provided cost estimates for labor and parts based on customer needs.
- Ordered parts from suppliers as needed.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Maintained accurate records of customer transactions including payments received.
- Explained repair procedures and pricing options to customers in a clear manner.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Worked closely with the service department personnel to coordinate daily activities.
Online Personal Shopper
Walmart
Herkimer, NY
10.2017 - 04.2023
- Greeted customers and provided excellent customer service.
- Assisted in selecting items according to customer preferences.
- Created personalized shopping experiences for each customer.
- Determined the best delivery methods based on order size and destination.
- Maintained accurate records of orders, returns, exchanges and payments.
- Reconciled discrepancies between inventory levels and purchase orders.
- Responded promptly to customer inquiries via phone or email.
Daycare Assistant Teacher/Front Desk Receptionist
Mohawk Valley Community Action Agency
Utica, NY
03.2015 - 09.2017
- Assisted in developing and implementing age-appropriate activities for children to learn new skills.
- Monitored children's behavior, providing guidance and direction when necessary.
- Provided a safe, secure and nurturing environment for the children.
- Maintained daily records of attendance, activities, meals served and medications administered.
- Instructed children in personal hygiene habits such as hand washing, toileting, teeth brushing.
- Planned and organized activities to meet the physical, emotional and social needs of the children.
- Assisted in preparing nutritious snacks and lunches according to dietary guidelines.
- Collaborated with other staff members to ensure that all safety protocols were followed at all times.
- Encouraged creative thinking through art projects, storytelling and music appreciation activities.
- Kept classrooms clean, tidy and well stocked with supplies while ensuring they met health standards.
- Provided individual attention to each child based on their needs using appropriate behavior management techniques.
- Responded quickly to any unexpected situations such as injuries or behavioral issues.
- Read aloud and played alphabet games to encourage early literacy.
- Observed behavioral issues to alert parents or guardians.
Receptionist
Mohawk Valley Community Action Agency
Utica, NY
03.2015 - 08.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Created badges for temporary personnel who entered the building on a daily basis.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Hostess/Waitress
Pizza Hut
Herkimer, NY
02.2010 - 02.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Communicated clearly with kitchen staff regarding customer orders.
- Ensured compliance with health and safety regulations at all times.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Associate of Arts - Liberal Arts And Sciences
Herkimer County Community College
Herkimer, NY12-2015
Skills
- Clerical Support
- Reservations Coordination
- Calendar Management
- Office Administration
- Customer Service
- Inventory Management
- Call Management
- Self Motivation
- Inventory Control
- Mail distribution
- Call Answering and Routing
- Microsoft Office
- Scheduling
- Referral Coordination
- Proofreading
- Courteous and Professional
- Multi-line telephone skills
- Mail handling
- Customer Satisfaction
- Computer Literacy
- Problem-solving abilities
- Decision-Making
- Time management abilities
- Critical Thinking
- Teamwork and Collaboration
- Visitor and Customer Relations
- Reliability
- Administrative Support
- Information Protection
- Appointment Scheduling
Timeline
Spa Receptionist
Turning Stone Resort and Casino
01.2024 - Current
Automotive Service Writer
Walmart
04.2023 - 01.2024
Online Personal Shopper
Walmart
10.2017 - 04.2023
Daycare Assistant Teacher/Front Desk Receptionist
Mohawk Valley Community Action Agency
03.2015 - 09.2017
Receptionist
Mohawk Valley Community Action Agency
03.2015 - 08.2017
Hostess/Waitress
Pizza Hut
02.2010 - 02.2015
Associate of Arts - Liberal Arts And Sciences
Herkimer County Community College
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