Danielle Hill
Menlo Park,CA
Summary
Adept at streamlining operations and enhancing customer satisfaction, I bring a proven track record from my time at Stanford Health Care. Skilled in data entry and maintaining a professional demeanor, I excel in fast-paced environments, demonstrating a 30% increase in front-desk efficiency through effective multitasking and client relations management.
Overview
2025
2025
years of professional experience
Work History
Receptionist
City of Menlo Park
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Access Operations Agent
Stanford Health Care, Interventional Radiolog
04.2024 - 01.2025
- Answering inbound calls patients
- Handling patients request for refill request, MD messages, and medical questions
- Addressing patients complaints and concerns
- Providing information to patients
- Transferring calls to clinical staff
- Troubleshooting issues and finding solutions for patients
- Maintaining accurate patient records and data entry
- Following established call center guidelines and scripts
- Escalating complex issues to appropriate departments when necessary
Patient Service Representative
University Healthcare Alliance
12.2022 - 04.2024
- Answering inbound calls patients
- Handling patients request for refill request, MD messages, and medical questions
- Addressing patients complaints and concerns
- Providing information to patients
- Transferring calls to clinical staff
- Troubleshooting issues and finding solutions for patients
- Maintaining accurate patient records and data entry
- Following established call center guidelines and scripts
- Escalating complex issues to appropriate departments when necessary
Patient Service Representative
PAMF Sutter Health
08.2019 - 01.2021
- Answering inbound calls patients
- Handling patients request for refill request, MD messages, and medical questions
- Addressing patients complaints and concerns
- Providing information to patients
- Transferring calls to clinical staff
- Troubleshooting issues and finding solutions for patients
- Maintaining accurate patient records and data entry
- Following established call center guidelines and scripts
- Escalating complex issues to appropriate departments when necessary
- Checking patients in and out appointments
- Making patient appointments
- Scanning referral
- Answering patient messages online
- Sending fax
- Scheduling patients treatments
- Opening and closing department
- Restocking
Education
Medical Assistanting - Medical
Jobtrain
Menlo Park, CA02.2017
High School Diploma - High School
Sequoia Adult School
Redwood City, CA02.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Typing speed
- Information protection
- Security awareness
- Front desk operations
- Calm demeanor
- Professional and polished presentation
- Call redirection
- Microsoft office
- Payment processing
Timeline
Access Operations Agent
Stanford Health Care, Interventional Radiolog
04.2024 - 01.2025
Patient Service Representative
University Healthcare Alliance
12.2022 - 04.2024
Patient Service Representative
PAMF Sutter Health
08.2019 - 01.2021
Receptionist
City of Menlo Park
Medical Assistanting - Medical
Jobtrain
High School Diploma - High School
Sequoia Adult School
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