DANIELLE HILL
Bronx
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Offering strong foundation in customer engagement and bilingual communication, eager to learn and develop in sales environment. Contributes to understanding customer needs and building relationships. Ready to use and develop sales and bilingual skills in Desired Position role.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
CMSW
03.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Clinical Assistant
Docgo
06.2022 - 01.2025
- Demonstrated exceptional communication skills when interacting with patients, families and healthcare team members
- Maintained patient confidentiality while handling all medical records and documents; organized, filed and retrieved clinical data with accuracy
- Focused on maintaining a clean environment by sterilizing equipment after each use
- Adhered to HIPAA guidelines when dealing with protected health information
- Successfully completed assigned duties within established timeframes
- Educated patients about their treatment plans or medications prescribed by the physician
Customer service administration
Amalgamated bank
02.2016 - 06.2021
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Identified ways to improve efficiency in operations and implemented process changes
Supervisor
Karma
03.2012 - 04.2014
- Delegated tasks to team members according to individual strengths
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Oversaw the training of new employees on job responsibilities and e
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
Education
Associate in Science (A.S.) - Clinical Medical Assisting
ASA College
Brooklyn, NY02.2016
Skills
- Verbal and Written Communication
- Patient Scheduling
- Injection Administration
- Needs Assessment
- Database Management
- Global Immigration Filings
- Legal Document Preparation
- Housing specialist
- Applicant Engagement
- Tenant Rights
- Case Management
- Patient scheduling
- Data entry
- Customer service
- Conflict resolution
- Appointment scheduling
- Office administration
- Patient registration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
CMSW
03.2025 - Current
Clinical Assistant
Docgo
06.2022 - 01.2025
Customer service administration
Amalgamated bank
02.2016 - 06.2021
Supervisor
Karma
03.2012 - 04.2014
Associate in Science (A.S.) - Clinical Medical Assisting
ASA College
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