Danielle Hines
Chicago,IL
Summary
Proactive leader with a talent for setting performance goals and deadlines in line with company objectives. Excellent at communicating expectations to team members and organizing workflow to ensure clarity of duties. Experienced in managing security staff, from recruitment and training to performance evaluations. Skilled in optimizing staff schedules to improve operational efficiency and reduce overtime expenses. Committed to upholding compliance with local and state regulations while fostering a culture of professionalism and safety. Capable of handling various administrative tasks including data entry, form completion, record-keeping, customer service, and phone inquiries. Fully authorized to work in the US for any employer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Inter-Con Security Systems
Chicago, IL
11.2024 - Current
- Supervised security operations at designated site, managed security team, and ensured safety of personnel and assets.
Behavioral Health Technician
Streamwood Behavioral Healthcare System
Streamwood, IL
02.2024 - 03.2025
- Created and executed behavioral treatment plans, including coping skills and anger management.
- Monitored patient behavior and documented conditions.
- Notified medical staff of any changes in patient behavior.
- Executed restraint techniques for patients displaying violent tendencies.
- Anticipating and responding to client needs, including crisis intervention.
- Coordinated program schedule encompassing group activities, telehealth appointments, and individual check-ins.
Caregiver
Maple Glen Memory Care Community
Glen Ellyn, IL
10.2023 - 04.2024
- Facilitated residents' daily living activities such as bathing, dressing, grooming, toileting, transferring, and meal transitions according to individual service plans.
Rehabilitation Technician
Loyola University Medical Center
Maywood, IL
12.2023 - 02.2024
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued improvement.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
Security Officer
PalAmerican Security
Chicago, IL
12.2022 - 12.2023
- Safeguarded employees, customers, and products within the facility.
Security Guard
Chicago Public Schools
Chicago, IL
04.2022 - 12.2023
- Monitored campus and surrounding areas to ensure safety and security of students and staff.
- Exhibited ethical conduct and professionalism in interactions with students, parents, and school staff.
- Serve as a role model by demonstrating professional behavior and attitude.
- Managed situations to prevent disruption and ensure student safety.
- Maintained orderly transitions to ensure smooth traffic flow in school corridors.
- Managed student activities during meal times and transitions.
- Managed situations requiring removal of disruptive students from classrooms.
- Supported staff, police, and emergency personnel in managing emergencies.
- Guide visitors to correct locations and ensure they have appropriate identification.
- Reported discipline infractions, unauthorized visitors, and vandalism incidents to building administration.
- Notify the building administration, police, and/or appropriate emergency personnel of any emergency, potentially dangerous or unusual situations.
- Alerted relevant staff to signs of substance abuse, child abuse, neglect, severe medical or social issues, potential suicide, or individuals under the influence.
- Assist the Parent Liaison, Attendance Officer and School Nurse with home visits as needed.Participate in appropriate in-service training and workshop programs.
- Protect confidentiality of records and information about staff, and use discretion when sharing any such information within legal confines.
- Adhere to federal statutes and regulations, California law, construction codes, State Education Code rules and regulations, Board of Education policies and procedures and Contractual obligations.
- Patrol and monitor assigned school campuses in appropriate school security uniform at night, on weekends and holidays to provide security and protection to students, personnel, equipment and property.
- Maintain campus security and protect District property against vandalism, illegal entry, fire and theft; check buildings and grounds for security, water leaks, malfunctioning equipment, unauthorized visitors and fire; perform temporary repairs on school property and equipment as appropriate.
- Enforce laws and regulations and respond to emergency situations; initiate contact with individuals on school grounds or surrounding property to assure visitor authorization.
- Monitored security of doors, windows, and gates, resetting alarm systems and testing for proper operation.
- Enforced regulations to prevent illegal parking, vehicle tampering, and loitering in school parking lots.
- Prepared and maintained diverse records and reports on security incidents, issues, hazards, and activities.
- Coordinate with District personnel, law enforcement, fire, alarm, safety, and community organizations to exchange information on security, vandalism, crimes, investigations, repairs, school activities, and safety issues.
- Operated district vehicle and performed routine maintenance.
- Handled firearms, mobile phones, and hand-held radios for security operations.
- Communicated effectively to foster cooperative relationships during work.
- Carried out assigned duties in compliance with legal and regulatory standards.
Cargo Screener Supervisor
Andy Frain Services
Chicago, IL
10.2020 - 12.2022
- Utilized X-ray technology, Explosive Trace Detection, and physical searches to verify packages for air transport.
Store Manager
AutoZone Parts, Inc.
Chicago, IL
06.2015 - 10.2021
- Monitored inventory levels and initiated reorders upon reaching specified thresholds.
- Maintained high levels of customer contentment.
- Achieved productive store environment through consistent positive sales.
- Coached employees on strategies for handling intricate sales scenarios.
- Analyzed market trends to decide on product types and volumes for sale.
- Maintained records of purchases, sales, and requisitions.
- Monitored adherence to safety, health, and security protocols.
- Ensured proper pricing, advertising compliance, and display quality of merchandise.
- Directed subordinate tasks including cleaning, organizing shelves, and arranging displays.
Breakfast Attendant
Residence Inn Marriott
Chicago, IL
04.2014 - 01.2016
- Managed daily preparation and presentation of all food items served to guests.
- Oversaw daily preparation, upkeep, and dismantling of breakfast bar, buffet, and coffee area for hotel guests.
- Ensures a warm reception for all guests in the breakfast dining area.
- Stores all food items using FIFO method.
- Collaborates weekly with operations manager to assess inventory requirements.
- Managed order form processes in operations manager's absence.
Barista
Starbucks
Chicago, IL
09.2013 - 04.2014
- Managed transactions and ensured accurate cash handling.
- Exhibited strong interpersonal skills, effective time management, and maintained cleanliness.
Caregiver
IDHS
Chicago, IL
06.2009 - 09.2013
- Facilitated hygiene and personal care tasks.
- Elevated customer assistance.
- Aided in preparing meals and overseeing diet adherence.
- Performed light housekeeping duties.
Prep Cook/Line Cook
Jim's rib haven
East Moline, IL
07.2007 - 06.2009
- Prepared meals efficiently in a bustling restaurant setting.
- Ensured food preparation and dining areas were cleaned and maintained on a weekly basis.
Education
Sociology
Malcom X College
Chicago, ILHigh School Diploma - General Studies
CCA Academy
Chicago, IL06.2010
Skills
- Experience working with students
- Security
- Clear Communication Skills
- Computer literacy
- Cleaning Experience
- Conflict management
- Training
- Supervising Experience
- Customer service
Certification
- BLS Certification
- CPR Certification
- Food handler certificate
- Food Handler
- First Aid Certification
- Security Guard
- PERC Card
Hobbies and Interests
Interests- Reading, Music, History
Additional Information
- Computer Skills- Microsoft Word, Excel, Power Point
- Language Skills- Spanish Beginner
- Volunteer Work- Park Clean-Ups
Timeline
Security Site Supervisor
Inter-Con Security Systems
11.2024 - Current
Behavioral Health Technician
Streamwood Behavioral Healthcare System
02.2024 - 03.2025
Rehabilitation Technician
Loyola University Medical Center
12.2023 - 02.2024
Caregiver
Maple Glen Memory Care Community
10.2023 - 04.2024
Security Officer
PalAmerican Security
12.2022 - 12.2023
Security Guard
Chicago Public Schools
04.2022 - 12.2023
Cargo Screener Supervisor
Andy Frain Services
10.2020 - 12.2022
Store Manager
AutoZone Parts, Inc.
06.2015 - 10.2021
Breakfast Attendant
Residence Inn Marriott
04.2014 - 01.2016
Barista
Starbucks
09.2013 - 04.2014
Caregiver
IDHS
06.2009 - 09.2013
Prep Cook/Line Cook
Jim's rib haven
07.2007 - 06.2009
Sociology
Malcom X College
High School Diploma - General Studies
CCA Academy