Danielle Hinkley
Ontario,OR
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Leader /Closing Store Manager.
Farmers Supply Co-op
03.2023 - 02.2024
- Frequently inspected production area to verify proper equipment operation.
- Developed and implemented new processes and procedures to streamline operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
Night Auditor /Front Desk Receptionist
Red Lion Hotels
11.2021 - 05.2022
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Assistant Manager / Customer Service Associate.
Burger King
05.2021 - 11.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
High School Diploma -
Mountain High School
Kaysville, UT05.2020
Skills
- Complaint resolution
- Cash Handling
- Role Modeling
- Quantitative skills
- Flexible Schedule
- Creative Problem-Solving
- Positive Attitude
- Customer service focus
- Team Leadership
- Policy Enforcement
- Decision-making capabilities
Timeline
Shift Leader /Closing Store Manager.
Farmers Supply Co-op
03.2023 - 02.2024
Night Auditor /Front Desk Receptionist
Red Lion Hotels
11.2021 - 05.2022
Assistant Manager / Customer Service Associate.
Burger King
05.2021 - 11.2021
High School Diploma -
Mountain High School
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