Danielle Hinkley
Ontario
Summary
Dynamic professional with a proven track record in customer service and cash handling. Known for fostering positive relationships and enhancing client experiences through patience and empathy. Skilled in ticket sales and problem-solving, consistently streamlining operations to improve efficiency and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lottery Attendant/ Coffee Barista/ Bartender
Bp on 4th/ Little Palomino
08.2024 - Current
- Assisted customers in selecting lottery tickets, enhancing overall customer experience.
- Managed daily lottery sales operations, ensuring compliance with state regulations.
- Maintained accurate cash handling procedures during high-volume transactions.
- Streamlined beverage preparation processes, reducing wait times during peak hours for improved customer satisfaction.
DSP
Abilities LLC
03.2024 - 01.2025
- Assisted individuals with daily living activities, promoting independence and quality of life.
- Developed and implemented personalized care plans tailored to individual client needs.
- Monitored and documented client progress, ensuring compliance with health and safety regulations.
- Fostered positive relationships with clients, building trust and enhancing overall well-being.
Closing Team Lead
Farmers Supply Cooperative
03.2022 - 02.2024
- Led closing team operations, ensuring accurate inventory reconciliation and efficient workflow management.
- Trained and mentored new team members on closing procedures and best practices.
- Streamlined closing processes, reducing time spent on end-of-day tasks through effective delegation.
- Coordinated communication between departments to resolve discrepancies before finalizing daily reports.
Night Auditor/ Front Desk Receptionist
Red Lion Hotels
11.2021 - 05.2022
- Processed nightly financial reports and reconciled accounts for accuracy.
- Assisted guests with check-in and check-out procedures, ensuring a smooth experience.
- Conducted audits of cash drawers and ensured compliance with hotel policies.
- Maintained accurate records of room availability and reservations throughout shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Fast Food Worker/ Assistant Manager
Burger King
05.2021 - 11.2021
- Operated kitchen equipment efficiently while maintaining cleanliness of work area.
- Assisted customers with orders, ensuring satisfaction through effective communication.
- Collaborated with team members to optimize service speed during peak hours.
- Prepared and served food items according to safety and quality standards.
- Trained new employees on operational procedures and customer service best practices.
Education
No Degree - AP Course:Computer Tech Design/ Financial Literacy
Davis Technical College
Kaysville, UTHigh School Diploma -
Mountain High
Kaysville, UTSkills
- Patience and empathy
- Reliability and punctuality
- Decision-making
- Ticket sales expertise
- Cash handling proficiency
- Customer service
- Problem-solving abilities
Certification
Computer technical design
Financial literacy
Oregon lottery
Food handlers
OCCL
First aid
Med cert
Timeline
Lottery Attendant/ Coffee Barista/ Bartender
Bp on 4th/ Little Palomino
08.2024 - Current
DSP
Abilities LLC
03.2024 - 01.2025
Closing Team Lead
Farmers Supply Cooperative
03.2022 - 02.2024
Night Auditor/ Front Desk Receptionist
Red Lion Hotels
11.2021 - 05.2022
Fast Food Worker/ Assistant Manager
Burger King
05.2021 - 11.2021
No Degree - AP Course:Computer Tech Design/ Financial Literacy
Davis Technical College
High School Diploma -
Mountain High