Increased efficiency in handling authorization cases through effective prioritization and maintaining a consistent follow-up on status of prior authorization requests.
Documenting and maintaining current and accurate medical records for patients. Acted as a resource for clinical staff, providing guidance on insurance requirements and authorization protocols and supporting office staff with administrative tasks
Answered multi line phone calls and messages for 5-physician Primary Care medical facility, scheduling appointments, and handling patient inquiries.
Medical Secretary
CareWell Urgent Care
01.2021 - 09.2022
Answering multi line telephone calls to offer office information, answer questions, and direct calls to staff.
Maintained current and accurate medical records for patients.
Checked patients in for their appointments, verifying insurance, obtaining patient information and documenting in patient charts
CNA, Medical Secretary, Mental Health Worker
Roger Williams Medical Center
10.2016 - 03.2022
Performing basic patient assessments, vital sign monitoring, EKGs, answering call lights and supported patient comfort and safety. Assisting in emergency situations and providing immediate first aid, including CPR
Effectively communicating with, as well as providing support, for patients, family members and healthcare team.
Performing administrative duties such as answering phones, patient intake, monitoring inbound and outbound patient information. Accurately documenting in patient medical records
Certified Nursing Assistant
Sunnyview Nursing Home
08.2009 - 10.2017
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity. Answered call lights and supported patient comfort and wellbeing
Checked patient vital signs and prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Diploma -
Toll Gate High School
Warwick, RI
06.2021
No Degree - General Studies And Prerequisites For Nursing
Community College of Rhode Island
Warwick, RI
Skills
Effective time management
Strong organizational skills
Self motivation
ICD-10 and CPT codes
Prior authorizations
Multitasking Abilities
Excellent communication
Scheduling
Medical Terminology
Microsoft Office Suite
Timeline
Authorization Coordinator/Medical Secretary
Arches Medical (formerly Village Medical)
02.2022 - Current
Medical Secretary
CareWell Urgent Care
01.2021 - 09.2022
CNA, Medical Secretary, Mental Health Worker
Roger Williams Medical Center
10.2016 - 03.2022
Certified Nursing Assistant
Sunnyview Nursing Home
08.2009 - 10.2017
High School Diploma -
Toll Gate High School
No Degree - General Studies And Prerequisites For Nursing
Director of Marketing and Business Development at Arches Medical TransportationDirector of Marketing and Business Development at Arches Medical Transportation