Danielle Hoban
New Carrollton,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Footlocker Inc.
04.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hearse/ Limo Driver
Calloway Mortuary Services
01.2021 - 09.2023
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Vacuumed, cleaned and sanitized vehicles between customers.
Warehouse Worker
Nordtsrom
10.2021 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Associate of Applied Science - Mortuary Science
University of The District of Columbia
Washington, DC05.2024
High School Diploma -
Bladensburg High School
Bladensburg, MD05.2016
Skills
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Employee Scheduling
- Product and Service Knowledge
- Operations Management
- Sales Reporting
- Financial Management
- Customer Relationship
- Customer Relations
- Performance Reviewing
- Money Handling
- Retail Operations
- Retail Operations Management
- Time management
- Workload management
- Customer service orientation
- Critical thinking
- Marketing knowledge
- Schedule Management
Timeline
Warehouse Worker
Nordtsrom
10.2021 - 09.2022
Hearse/ Limo Driver
Calloway Mortuary Services
01.2021 - 09.2023
Assistant Manager
Footlocker Inc.
04.2018 - Current
Associate of Applied Science - Mortuary Science
University of The District of Columbia
High School Diploma -
Bladensburg High School