Danielle Hodson
Quinton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Commercial Property Manager
Commonwealth Commercial Partners
12.2021 - Current
- Manage financial aspects of various properties, including budget development, expense monitoring, and report preparation.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated with vendors providing services such as janitorial work, landscaping, security systems installation and monitoring.
- Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
Customer Service Specialist /Customer Service Coor
Colonial Webb Contractors
05.2021 - 12.2021
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
- Managed schedule of repairs to guarantee arrival of parts, equipment, and resources needed to satisfy job requirements.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Supported company and clients, including addressing inquiries, resolving issues, and managing customer relations.
Leasing Consultant / Assistant Property Manager
The Breeden Company
08.2014 - 05.2021
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Maintained accurate records of all correspondence with and from tenants.
- Conducted background checks on applicants.
- Maintained high customer approval rating as result of dynamic service, exemplary support, and interpersonal communication.
- Received rent payments and tracked these transactions in AMSI.
- Used effective methods to quickly resolve issues among residents.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Assisted Property Manager in preparation of daily and weekly reports, resident communication, move-out inventory, market survey, etc.
- Handled all security deposit refunds.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of projects.
Lead Teacher and Office Assistant
The Learning Connection
07.2006 - 08.2014
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Assisted in production and distribution of memos, newsletters, email updates, and other forms of communication.
Education
High School Diploma -
Hermitage High School
Richmond, VA06.2006
Skills
- Time Management
- Organizational Skills
- Excellent Communication
- Property Inspections
- Tenant relations
- Payment Collection
- Professionalism
- Self Motivation
- Attention to Detail
- Facilities Management
- Microsoft Office
- Rent collection
Accomplishments
Real Estate Salesperson License
Timeline
Commercial Property Manager
Commonwealth Commercial Partners
12.2021 - Current
Customer Service Specialist /Customer Service Coor
Colonial Webb Contractors
05.2021 - 12.2021
Leasing Consultant / Assistant Property Manager
The Breeden Company
08.2014 - 05.2021
Lead Teacher and Office Assistant
The Learning Connection
07.2006 - 08.2014
High School Diploma -
Hermitage High School
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