Danielle Hoerner
Ellwood City,PA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
Work History
Regional Director of Operations
Subway
Butler, PA
01.2011 - Current
- Actively participated in industry events or conferences relevant to regional operations.
- Responded quickly to any customer complaints or issues arising from regional operations activities.
- Established key performance indicators to measure operational effectiveness in the region.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Established operational guidelines and identified opportunities for improvement.
- Organized and oversaw work schedules of departmental managers.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Planned delivery routing, team workflows and promotional initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Bachelor of Science - Education
Carlow University
Pittsburgh12-2010
Skills
- Leadership training
- Schedule Management
- Inventory Management
- Customer Service Management
- Inventory Tracking and Management
- Employee Motivation
- Interpersonal Skills
- Business Leadership
- Employee Relations
- Reliability
- Time management abilities
- Supervision and training
- Hiring and Onboarding
- Problem-solving abilities
Affiliations
- I love enjoying time outdoors with my family, camping, swimming, short hikes, and playing baseball.
- I enjoy photography and scrapbooking.
References
References available upon request.
Timeline
Regional Director of Operations
Subway
01.2011 - Current
Bachelor of Science - Education
Carlow University
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