Danielle Holdridge-Zeuner, MSN, BSN, RN
Fresno,CA
Summary
Results-driven and pragmatic Chief Executive Officer with forward-thinking approach centered on company success, competitive growth and stakeholder relations. Demonstrated record of success in building successful teams and leading talented motivated individuals, resulting in enhancing operational efficiency and safe-quality patient care. Collaborative and passionate with relentless work ethic.
Overview
37
37
years of professional experience
Work History
Chief Executive Officer
Fresno Surgical Hospital/USPI/TENET
11.2021 - 06.2024
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Drove continuous improvement by fostering culture of collaboration, accountability, and open communication across all levels of organization.
- Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
Chief Nursing Officer
Fresno Surgical Hospital
08.2014 - 10.2021
- Direct day-to-day administrative and operational functions for 31-bed facility, providing guidance and leadership to employees across multiple departments.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Designed and implemented standards of care for nursing and patient care.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Assisted with preparation of budget and expense reports.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Provided direct nursing care to patients when personnel was short-staffed.
- Coordinated patient care services and managed clinical cost control.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Served as a liaison between nursing staff, physicians, administration, and other stakeholders for effective communication and collaboration.
- Promoted a positive work environment by recognizing achievements and addressing concerns promptly.
- Fostered a culture of continuous improvement, encouraging open communication and teamwork among staff members.
- Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
- Led recruitment efforts to attract top talent in nursing professionals, maintaining high standards for excellence in patient care delivery.
- Implemented innovative solutions to address staffing challenges, reducing nurse turnover rates.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care across all departments.
- Mentored emerging nurse leaders, fostering professional growth and career advancement opportunities within the organization.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Director of Quality Improvement
Fresno Surgical Hospital
09.2008 - 08.2014
- Produced regular quarterly reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Attended weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Used AIDET strategies to promote exceptional customer service and create positive environment for employees and clients.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth daily operations.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Bolstered operational excellence through close collaboration with senior leadership in developing long-term strategic plans related to quality improvement initiatives.
- Boosted customer satisfaction rates by identifying areas of concern and addressing them with targeted quality improvement initiatives.
- Streamlined root cause analysis procedures for faster issue resolution, minimizing downtime and enhancing productivity levels.
- Championed a company-wide commitment to excellence and fostered a culture that prioritized continuous learning, collaboration, and innovation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Clinical Project Manager
Summit Surgical
07.2005 - 09.2008
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for Staff meetings.
- Resolved problems, improved operations and provided exceptional client support.
- Managed Medical Staff Credentials.
- Managed workers compensation employee injuries.
- Developed an infection prevention program to meet regulatory requirements and decrease infection rates.
- Created, maintained and promoted policy and procedures using evidence-based best practices.
- Precepted new employees in the Operating Room, Pre-op and PACU departments.
- Compliance Officer
Clinical Research Nurse Coordinator
University Of California San Francisco
01.2000 - 08.2005
- Followed informed consent processes and maintained records.
- Collected, evaluated and modeled collected data.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Handled calls 24 hours to address customer inquiries and concerns.
- Extensive education to patients/family, pre-operatively and post-operatively.
- Post-Op home visits.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Operating Room Charge Nurse
Children's Hospital Of Central California
02.1996 - 01.2000
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Prepared OR by ensuring it met asepsis standards, as well as setting out, organizing and counting all tools and equipment necessary for each procedure.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
- Observed surgeon's body language, movements and demeanor during operations to efficiently anticipate needs.
- Provided direct support to surgical team during procedures.
- Provided effective bedside care to patients before and after procedures reduce concerns and provide comfortable and successful experiences.
- Coordinated nursing care to be carried out according to facility guidelines and regulations.
- Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led successful peri-op teams comprised of RNs, ORTs, PCTs, Anesthesia Techs and ancillary staff.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Audited charts and reviewed clinical documents to verify accuracy.
Aesthetic Nurse
Sierra Plastic Surgery Center
01.1990 - 01.1996
- Provided patients and specific disease prevention and treatment strategies.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from surgical procedures, including long-term complications.
- Assisted surgeons in aesthetic clinic pre-op/post-op.
- Scrubbed/Circulated surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Surgery Scheduler
West Oaks Orthopedics, Inc
01.1987 - 09.1989
- Coordinated with facilities to set up surgeries for surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Answered phone calls and messages for physicians office, scheduling appointments and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT10.2019
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT05.2018
License - Public Health Nursing
Western Governors University
Salt Lake City, UT09.2019
Associate of Science - Nursing
Fresno City College
Fresno, CA12.1995
Licensed Vocational Nurse - Nursing
Simi Valley Adult School And Career Institute
Simi Valley, CA06.1987
Skills
- Organizational Leadership/Growth
- Fiscal Management/Budget Planning
- Revenue Growth
- Stakeholder Relations
- Accreditation coordination
- Relationship building and retention
- Multidisciplinary team collaboration
- Strategic Visioning
- Contract Management
- Ethical Leadership
- Operational Oversight
- Sustainability Initiatives
Professional Membership
American Nurses Association
Association of perioperative Registered Nurses
Publications
2004 , A Randomized Clinical Trial of the Effectiveness of a Scheduled Oral Analgesic Dosing Regimen for the Management of Postoperative Pain in Children Following Tonsillectomy. International Association For The Study of Pain. doi: 10.1016/j.pain. 2004.03.008
2005, Time-Contingent Dosing of an Opioid Analgesic After Tonsillectomy Does Not Increase Moderate-to-Sever Side Effects in Children. Pain Management Nursing, Vol 6, No2 (June), 2005: pp 49-57
2007 , Children's Expectations of Pain, Perceptions of Analgesic Efficacy, and Experiences With Nonpharmacologic Pain Management Strategies at Home Following Tonsillectomy. JSPN Vol 12, No 3, July, 2007
2010 , A Randomized Clinical Trial of the Efficacy of Scheduled Dosing of Acetaminophen and Hydrocodone for the Management of Postoperative Pain in Children After Tonsillectomy. Clinical Pain Vol 26, No2, February 2010
2012 , A Descriptive Feasibility Study to Evaluate Scheduled Oral Analgesic Dosing at Home for the Management of Postoperative Pain in Preschool Children Following Tonsillectomy. Pain Medicine 2012; 13: 472-483
References
Upon request.
Timeline
Chief Executive Officer
Fresno Surgical Hospital/USPI/TENET
11.2021 - 06.2024
Chief Nursing Officer
Fresno Surgical Hospital
08.2014 - 10.2021
Director of Quality Improvement
Fresno Surgical Hospital
09.2008 - 08.2014
Clinical Project Manager
Summit Surgical
07.2005 - 09.2008
Clinical Research Nurse Coordinator
University Of California San Francisco
01.2000 - 08.2005
Operating Room Charge Nurse
Children's Hospital Of Central California
02.1996 - 01.2000
Aesthetic Nurse
Sierra Plastic Surgery Center
01.1990 - 01.1996
Surgery Scheduler
West Oaks Orthopedics, Inc
01.1987 - 09.1989
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Nursing
Western Governors University
License - Public Health Nursing
Western Governors University
Associate of Science - Nursing
Fresno City College
Licensed Vocational Nurse - Nursing
Simi Valley Adult School And Career Institute