Danielle Kimberley Holland
Westminster,CA
Summary
Diligent Guest Services Coordinator successful at leadership, office organization and detail-oriented proactivity. Exceptionally adept at remembering individual guest needs and providing top-notch personalized service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Document Administrator , Market Operations
Carvana
Westminster, CA
08.2022 - 06.2023
- Verified completion and accuracy of all documentation needed for Department of Motor Vehicles compliance.
- Reviewed content to detect inconsistencies and proposed revisions.
- Maintained electronic archives of all original documents in a secure system.
- Ensured consistent completion of records through regular assessments.
Collateral Document Specialist
loanDepot
Lake Forest, CA
10.2019 - 03.2022
- Managed funding file delivery to shipping/post-closing and oversaw funding file reviews and turn times, ensuring timely and accurate processing
- Managed ordering, inventory, imaging, and logging processes for collateral files.
- Maintained compliance with company policies and regulations in preparation of collateral documents.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Branch Manager
Axcess Financial
Stanton, CA
09.2014 - 06.2019
- Provided exceptional customer support by welcoming clients professionally, guiding them through applications, and addressing inquiries effectively.
- Maintained precise store and bank records for seamless operations.
- Maintained store cleanliness and visual standards, fostering an appealing shopping space.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Disciplined employees to encourage compliance with company policies and procedures.
- Conducted regular performance reviews for all employees in the branch.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Copy & Print Center Supervisor
Staples
Seal Beach, CA
09.2013 - 09.2014
- Led print and copy unit with significant success in sales performance and customer satisfaction.
- Demonstrated leadership by assisting team in meeting challenging customer requirements on time.
- Streamlined processes to deliver superior customer service, enhancing departmental outcomes.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Shift Supervisor
Starbucks
Long Beach, CA
06.2008 - 08.2012
- Managed workflow among team members, ensuring operational efficiency and high-quality service delivery.
- Facilitated adherence to standard operating procedures to maintain health, safety, and sanitation standards.
- Frequently addressed project-related inquiries to streamline workflow.
- Conducted training sessions to onboard new employees.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assigned tasks to team members based on their strengths and skill sets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager.
Regional Coordinator Store Development
Starbucks
Fountain Valley, CA
03.2007 - 05.2009
- Facilitated comprehensive project coordination by managing planning, budgeting, scheduling and financial accuracy.
- Oversaw cross-functional efforts to address obstacles in meeting construction timelines.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Shift Supervisor
Starbucks
Long Beach, CA
06.2004 - 03.2007
- Managed workflow among team members, ensuring operational efficiency and high-quality service delivery.
- Facilitated adherence to standard operating procedures to maintain health, safety, and sanitation standards.
- Frequently addressed project-related inquiries to streamline workflow.
- Conducted training sessions to onboard new employees.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assigned tasks to team members based on their strengths and skill sets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager.
Business Operations Coordinator
Platinum Capital Group
Manhattan Beach, CA
04.2002 - 11.2003
- Managed front desk operations during shifts worked.
- Maintained general office organization and cleanliness.
- Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Assisted with ordering supplies as needed.
- Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
- Provided administrative support to front office team members.
- Coordinated travel arrangements, including booking transportation, lodging, and event reservations.
Flight Attendant
Northwest Airlines
Memphis, TN
04.2000 - 02.2001
- Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
Education
Bachelor of Science - Water Resource Management
Central State University
Skills
- Team Leadership/Supervision
- Workflow Coordination
- Customer Service Expertise
- Talent Acquisition
- Employee Training
- Special projects
- Sensitive document management
- Process auditing
- Document security
- Electronic filing
Certification
- Vehicle Verifier License - California DMV, 10/01/22, 12/31/24, VV08103
- Occupational License Salesperson - California DMV, S081530
Timeline
Document Administrator , Market Operations
Carvana
08.2022 - 06.2023
Collateral Document Specialist
loanDepot
10.2019 - 03.2022
Branch Manager
Axcess Financial
09.2014 - 06.2019
Copy & Print Center Supervisor
Staples
09.2013 - 09.2014
Shift Supervisor
Starbucks
06.2008 - 08.2012
Regional Coordinator Store Development
Starbucks
03.2007 - 05.2009
Shift Supervisor
Starbucks
06.2004 - 03.2007
Business Operations Coordinator
Platinum Capital Group
04.2002 - 11.2003
Flight Attendant
Northwest Airlines
04.2000 - 02.2001
Bachelor of Science - Water Resource Management
Central State University