Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Kimberley Holland

Westminster,CA

Summary

Diligent Guest Services Coordinator successful at leadership, office organization and detail-oriented proactivity. Exceptionally adept at remembering individual guest needs and providing top-notch personalized service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Document Administrator , Market Operations

Carvana
Westminster, CA
08.2022 - 06.2023
  • Verified completion and accuracy of all documentation needed for Department of Motor Vehicles compliance.
  • Reviewed content to detect inconsistencies and proposed revisions.
  • Maintained electronic archives of all original documents in a secure system.
  • Ensured consistent completion of records through regular assessments.

Collateral Document Specialist

loanDepot
Lake Forest, CA
10.2019 - 03.2022
  • Managed funding file delivery to shipping/post-closing and oversaw funding file reviews and turn times, ensuring timely and accurate processing
  • Managed ordering, inventory, imaging, and logging processes for collateral files.
  • Maintained compliance with company policies and regulations in preparation of collateral documents.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.

Branch Manager

Axcess Financial
Stanton, CA
09.2014 - 06.2019
  • Provided exceptional customer support by welcoming clients professionally, guiding them through applications, and addressing inquiries effectively.
  • Maintained precise store and bank records for seamless operations.
  • Maintained store cleanliness and visual standards, fostering an appealing shopping space.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Conducted regular performance reviews for all employees in the branch.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Increased efficiency and drove branch revenue by optimizing daily operations.

Copy & Print Center Supervisor

Staples
Seal Beach, CA
09.2013 - 09.2014
  • Led print and copy unit with significant success in sales performance and customer satisfaction.
  • Demonstrated leadership by assisting team in meeting challenging customer requirements on time.
  • Streamlined processes to deliver superior customer service, enhancing departmental outcomes.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Shift Supervisor

Starbucks
Long Beach, CA
06.2008 - 08.2012
  • Managed workflow among team members, ensuring operational efficiency and high-quality service delivery.
  • Facilitated adherence to standard operating procedures to maintain health, safety, and sanitation standards.
  • Frequently addressed project-related inquiries to streamline workflow.
  • Conducted training sessions to onboard new employees.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager.

Regional Coordinator Store Development

Starbucks
Fountain Valley, CA
03.2007 - 05.2009
  • Facilitated comprehensive project coordination by managing planning, budgeting, scheduling and financial accuracy.
  • Oversaw cross-functional efforts to address obstacles in meeting construction timelines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Greeted visitors and provided general information about the company.
  • Managed office supplies inventory and placed orders when necessary.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Shift Supervisor

Starbucks
Long Beach, CA
06.2004 - 03.2007
  • Managed workflow among team members, ensuring operational efficiency and high-quality service delivery.
  • Facilitated adherence to standard operating procedures to maintain health, safety, and sanitation standards.
  • Frequently addressed project-related inquiries to streamline workflow.
  • Conducted training sessions to onboard new employees.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager.

Business Operations Coordinator

Platinum Capital Group
Manhattan Beach, CA
04.2002 - 11.2003
  • Managed front desk operations during shifts worked.
  • Maintained general office organization and cleanliness.
  • Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Assisted with ordering supplies as needed.
  • Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
  • Provided administrative support to front office team members.
  • Coordinated travel arrangements, including booking transportation, lodging, and event reservations.

Flight Attendant

Northwest Airlines
Memphis, TN
04.2000 - 02.2001
  • Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
  • Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.

Education

Bachelor of Science - Water Resource Management

Central State University

Skills

  • Team Leadership/Supervision
  • Workflow Coordination
  • Customer Service Expertise
  • Talent Acquisition
  • Employee Training
  • Special projects
  • Sensitive document management
  • Process auditing
  • Document security
  • Electronic filing

Certification

  • Vehicle Verifier License - California DMV, 10/01/22, 12/31/24, VV08103
  • Occupational License Salesperson - California DMV, S081530

Timeline

Document Administrator , Market Operations

Carvana
08.2022 - 06.2023

Collateral Document Specialist

loanDepot
10.2019 - 03.2022

Branch Manager

Axcess Financial
09.2014 - 06.2019

Copy & Print Center Supervisor

Staples
09.2013 - 09.2014

Shift Supervisor

Starbucks
06.2008 - 08.2012

Regional Coordinator Store Development

Starbucks
03.2007 - 05.2009

Shift Supervisor

Starbucks
06.2004 - 03.2007

Business Operations Coordinator

Platinum Capital Group
04.2002 - 11.2003

Flight Attendant

Northwest Airlines
04.2000 - 02.2001

Bachelor of Science - Water Resource Management

Central State University

Similar Profiles

CREATE PROFILE
Danielle Kimberley Holland