Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Holley

Hilton,NY

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

17
17
years of professional experience

Work History

Pharmacy Technician

Pharmerica
10.2023 - 09.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
  • Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
  • Facilitated timely order processing by promptly entering customer information and medication details into the database.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Technician

Wegmans
01.2020 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Reviewed and verified customer information and insurance provider information.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.

Deli Clerk

Topps
08.2019 - 01.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Hairstylist

Salon Salon
11.2007 - 05.2019
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Permed, relaxed and bleached hair for customers daily.
  • Distributed business cards outside of salon to generate new business.

Education

No Degree - Accounting

Monroe Community College
Rochester, NY

High School Diploma -

Brockport High School
Brockport, NY
06.2004

Skills

  • Reading Comprehension
  • Electronic Patient Medical Record
  • Team Collaboration
  • Medicare and Medicaid Processes
  • Assisting Pharmacists
  • Updating Medication Histories
  • Critical Thinking
  • Advanced Math Skills
  • Active Listening
  • Retail Sales
  • Problem-Solving Skills
  • Patient Confidentiality
  • Detail Work

Timeline

Pharmacy Technician

Pharmerica
10.2023 - 09.2024

Pharmacy Technician

Wegmans
01.2020 - 05.2022

Deli Clerk

Topps
08.2019 - 01.2020

Hairstylist

Salon Salon
11.2007 - 05.2019

No Degree - Accounting

Monroe Community College

High School Diploma -

Brockport High School

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Danielle Holley