Danielle Holley
Hilton,NY
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Pharmerica
West Henrietta, NY
10.2023 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
- Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
- Facilitated timely order processing by promptly entering customer information and medication details into the database.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
Pharmacy Technician
Wegmans
Brockport
01.2020 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Deli Clerk
Topps
Hilton, NY
08.2019 - 01.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Hairstylist
Salon Salon
Indian Land South Carolina
11.2007 - 05.2019
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Permed, relaxed and bleached hair for customers daily.
- Distributed business cards outside of salon to generate new business.
Education
No Degree - Accounting
Monroe Community College
Rochester, NYHigh School Diploma -
Brockport High School
Brockport, NY06.2004
Skills
- Reading Comprehension
- Electronic Patient Medical Record
- Team Collaboration
- Medicare and Medicaid Processes
- Assisting Pharmacists
- Updating Medication Histories
- Critical Thinking
- Advanced Math Skills
- Active Listening
- Retail Sales
- Problem-Solving Skills
- Patient Confidentiality
- Detail Work
Timeline
Pharmacy Technician
Pharmerica
10.2023 - 09.2024
Pharmacy Technician
Wegmans
01.2020 - 05.2022
Deli Clerk
Topps
08.2019 - 01.2020
Hairstylist
Salon Salon
11.2007 - 05.2019
No Degree - Accounting
Monroe Community College
High School Diploma -
Brockport High School