Danielle Hollifield
London,KY
Overview
17
17
years of professional experience
Work History
General Clerk
Exela
London, KY
03.2022 - 07.2023
- Prepared 10,000 military personnel documents and medical records for scanning and digitization each week
- Scanned documents quickly and accurately while adhering to production and quality metrics
Customer Service Representative (Humana Medicare Contract)
Senture, LLC
London, KY
09.2007 - 01.2022
- Educated 50 Medicare members daily on healthcare coverage for procedures and prescription drugs, statuses of prior authorizations, finding in-networking providers, and premium payment information
- Utilized Humana’s electronic database to update and review patient account information and benefits coverage
- Collaborated with 10+ healthcare providers daily to verify patients’ insurance coverage
Customer Service Representative (TSA Contract)
Senture, LLC
London, KY
09.2007 - 01.2022
- Supported 150 customer service representatives via a help desk line by coaching individuals on procedures, documentation, and utilizing resources to troubleshoot issues
- Reviewed 100+ escalated records for quality assurance prior to sending to TSA leadership and worked to resolve complaints regarding security screening policies, procedures, and damaged/missing property
- Completed up to 70 calls daily, ensuring accuracy and attention-to-detail throughout documentation processes and record maintenance in the company’s electronic database
- Improved customer experiences by answering questions, uncovering needs, and providing customized solutions
Receptionist (Human Resource Department)
Senture, LLC
London, KY
09.2007 - 01.2022
- Maintained 2,000+ current and prospective employee records within the system, including new hire paperwork
- Assisted the HR department by answering calls, filing paperwork, guiding applicants through the recruitment process, and working on special projects to boost company morale
Server
Old Town Grill of London
London, KY
04.2024 - Current
- Record, submit, and deliver customer orders in a timely and accurate manner, demonstrating strong multi-taking skills
- Provide professional and friendly customer service while managing 4+ tables with up to 12 guests each
Server
Texas Roadhouse
London, KY
01.2024 - 04.2024
- Record, submit, and deliver customer orders in a timely and accurate manner, demonstrating strong multi-taking skills
- Provide professional and friendly customer service while managing 4+ tables with up to 12 guests each
Timeline
Server
Old Town Grill of London
04.2024 - Current
Server
Texas Roadhouse
01.2024 - 04.2024
General Clerk
Exela
03.2022 - 07.2023
Customer Service Representative (Humana Medicare Contract)
Senture, LLC
09.2007 - 01.2022
Customer Service Representative (TSA Contract)
Senture, LLC
09.2007 - 01.2022
Receptionist (Human Resource Department)
Senture, LLC
09.2007 - 01.2022
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