Dwain Royster
Washington,DC
Summary
Resourceful Online Fulfillment Specialist able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast and accurate deliveries.
Overview
12
12
years of professional experience
Work History
Online Fulfillment Specialist
Restaurant Store
Capitol Heights, MD
04.2022 - Current
- Improve order accuracy by diligently verifying product information and quantities before packaging.
- Enhance customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Streamline fulfillment processes for increased efficiency using warehouse management software.
- Maintain a safe and organized warehouse environment, adhering to safety protocols and guidelines.
- Expedite order processing times with the effective use of barcode scanning technology during picking and packing stages.
- Reduce shipping errors by thoroughly checking order details against inventory records prior to dispatch.
- Collaborate with team members to achieve daily productivity goals in a fast-paced work setting.
- Manage inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
- Support cross-functional teams in meeting project deadlines by effectively prioritizing tasks based on overall business objectives.
- Prepare orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Receive and delivered quality products to different customers from supply warehouse on weekly schedule.
- Utilize forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Collaborate with team members to complete timely orders and avoid delays.
- Verify product quantity and quality to determine accuracy of orders and reduce errors.
- Build pallets and position orders on the loading dock for safe customer pickup and/or delivery.
- Check inventory and select products from specific locations based upon availability.
- Maintain a tidy and organized warehouse environment to comply with cleanliness standards.
- Monitor inventory levels to purchase adequate supply and consistent stock of frequently ordered items.
- Review order slips, picked products and staged merchandize to be shipped.
Front End Assistant Manager/Cashier
Restaurant Depot
Capitol Heights, MD
03.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Warehouse Worker (Seasonal)
SND Services, LLC
07.2019 - Current
- Maintain accurate and current order and shipment forms, inventory documentation and customer records
- Reduce order processing times with streamlined picking, packing, and shipping procedures.
- Increase accuracy of inventory records through meticulous documentation and regular audits.
- Enhance warehouse efficiency by implementing effective inventory management and organization systems.
Front End Cashier
Safeway
12.2018 - 07.2019
- Processed sales, returns and exchanges using POS register system
- Worked with hand-held devices to track inventory movements, locate merchandise and request new stock
- Learned roles of other departments to provide coverage and keep store operational
- Addressed and resolved customer complaints with friendly and level-headed assistance
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Performed cash count-out at end of each shift and addressed all queries from customers
Teacher's Assistant
Creative Korner Early Learning Center
10.2011 - 11.2018
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Assisted teachers with instruction and provided clerical support for diverse needs
- Supervised students and maintained security throughout school buildings and on field trips
- Prepared lesson materials and visual aids to reinforce lesson concepts
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school’s philosophy and mission
- Assisted teachers with lesson preparation and curriculum implementation
- Assisted in development screenings to measure students’ motor, language, and emotional skills
- Participated in meetings with parents concerning child’s progress and areas of concern during parent-teacher conferences
- Attended in-services, workshops and seminars
Education
High School Diploma -
Paul Laurence Dunbar High School
Washington, DCSkills
- Safety training
- Stockroom organization
- Behavior improvements
- Order Fulfillment
- Records administration
- Cleaning and organization
- Shipment preparation
- Guest assistance
- Packing Expertise
- Deadline Adherence
- Warehouse Operations
- Quality Control
- Forklift Operation
- Product Knowledge
- Pallet Arrangement
- Shipping and Packaging
Timeline
Online Fulfillment Specialist
Restaurant Store
04.2022 - Current
Front End Assistant Manager/Cashier
Restaurant Depot
03.2021 - 04.2022
Warehouse Worker (Seasonal)
SND Services, LLC
07.2019 - Current
Front End Cashier
Safeway
12.2018 - 07.2019
Teacher's Assistant
Creative Korner Early Learning Center
10.2011 - 11.2018
High School Diploma -
Paul Laurence Dunbar High School