Danielle Holmes
Brunswick,GA
Summary
Highly experienced in performing quality inspections and machinery operations. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Team Lead
Concentrix
08.2021 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised team of 20 agents engaged in Technical Support and Customer Retention
Small Business Owner
Self-employeed
02.2018 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Operations Manager
Pat Live
03.2020 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Education
Bachelor of Science - Operational Management
Santa Fe College
Gainesville, FL12.2024
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Team motivation
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Conflict Resolution
- Daily workflow improvement
- Goal Setting
- Mentoring
- Issue Resolution
Timeline
Team Lead
Concentrix
08.2021 - Current
Operations Manager
Pat Live
03.2020 - 05.2022
Small Business Owner
Self-employeed
02.2018 - Current
Bachelor of Science - Operational Management
Santa Fe College