Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Homan

Pennsylvania Furnace,PA

Summary

Dynamic professional with a proven track record in compassionate caregiving and exceptional customer service, as demonstrated at University Orthopedic Center. Skilled in housekeeping, meal preparation, and appointment scheduling. Excelled in building client relationships and enhancing patient care, while also adept at training and evaluating employees. Achieved significant improvements in client and patient satisfaction.

Overview

4
4
years of professional experience

Work History

Personal Care Assistant

Houck Family Services
07.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Entertained, conversed, and read aloud to keep clients mentally alert.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Aided clients with medication and transported to appointments.

Patient Access Representative

University Orthopedic Center
05.2023 - 05.2024
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Verified patient demographics & insurance eligibility.
  • Reduced financial loss by collecting copays and outstanding balances
  • .

Front Office Assistant

State College Family Chiropractic
09.2022 - 11.2022
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in development and implementation of office policies to ensure compliance and efficiency.
  • Sanitation of all equipment
  • Enhanced office efficiency by organizing and maintaining filing systems for critical documents.

Department Specialist

Rural King
01.2021 - 01.2022
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Provided excellent customer service.
  • Monitored and replenished inventory
  • Led my ream with mentoring,coaching, and assistance.

Education

High School Diploma -

Penns Valley Area High School
Spring Mills, PA
06-1990

High School Diploma -

Center County Vo-Tech
Pleasant Gap, PA
04-1990

Skills

  • Housekeeping tasks
  • Compassionate Caregiving
  • Meal Preparation
  • Excellent Customer Service
  • Appointment Scheduling
  • Training and Evaluating Employees

Timeline

Patient Access Representative

University Orthopedic Center
05.2023 - 05.2024

Front Office Assistant

State College Family Chiropractic
09.2022 - 11.2022

Personal Care Assistant

Houck Family Services
07.2021 - Current

Department Specialist

Rural King
01.2021 - 01.2022

High School Diploma -

Penns Valley Area High School

High School Diploma -

Center County Vo-Tech
Danielle Homan