DANIELLE HOOPER

• Develop and implement a business plan that outlines the studio's goals, target market, services, pricing, and growth strategies.
• Monitor industry trends and competition to make informed decisions and stay competitive in the market.
• Oversee day-to-day operations of the studio, including scheduling classes, managing staff, and ensuring the facility is well-maintained.
• Handle administrative tasks such as payroll, scheduling, and inventory management.
• Create and manage the studio's budget, monitoring expenses, and revenues to ensure profitability.
• Develop pricing strategies that reflect the value of services offered and align with market standards.
• Develop and execute marketing campaigns to attract new clients and retain existing ones.
• Utilize various marketing channels, such as social media, email marketing, and local advertising, to promote the studio's offerings.
• Provide excellent customer service to clients, addressing their needs, concerns, and feedback.
• Foster a positive and welcoming atmosphere that encourages client retention and referrals.
• Hire, train, and manage instructors, trainers, and support staff.
• Conduct performance evaluations and provide ongoing training to ensure staff members deliver high-quality services.
• Plan and curate a variety of fitness programs and classes that cater to different fitness levels and preferences.
• Stay updated on fitness trends and incorporate new and exciting workouts into the studio's offerings.
• Ensure the studio operates in compliance with health and safety regulations, including sanitation, equipment maintenance, and emergency protocols.
• Build relationships with local businesses, organizations, and influencers to promote the studio and create opportunities for collaborations.
• Analyze financial reports and key performance indicators to assess the studio's performance and make informed decisions for improvements.
• Foster a sense of community among clients by organizing events, workshops, and challenges that encourage participation and interaction.
• Stay adaptable to changing industry trends and consumer preferences, adjusting the studio's offerings as needed to remain relevant and appealing.

Overall, as a Medicare insurance sales agent, I acted as a knowledgeable guide for individuals navigating the complexities of Medicare, helping them make informed decisions and choose appropriate coverage based on their unique circumstances.

As an administrative assistant working for in an insurance and financial planning institute, I played a crucial role in ensuring the smooth and efficient functioning of the institute's operations. I provide vital support to the staff, clients, and the overall administrative process. Here are the duties associated with my role:

An administrative assistant in an insurance and financial planning institute helps maintain an organized and efficient work environment, contributing to the institute's success in delivering quality services to clients and supporting the institute's overall goals

As an Operations Manager at Walmart, I played a crucial role in overseeing the day-to-day operations of a store location, ensuring efficient processes, excellent customer service, and adherence to company standards. Here's an overview of the responsibilities and duties associated with my role:

1. Team Management:

• Supervise and manage a team of associates, including department managers, floor associates, and support staff.
• Provide leadership, guidance, and training to ensure staff members understand and execute their roles effectively.

2. Store Operations:

• Monitor and manage store operations, including inventory management, stock replenishment, merchandise display, and overall store cleanliness.
• Ensure compliance with safety, security, and sanitation guidelines to create a safe and pleasant shopping environment.

3. Customer Service:

• Foster a culture of excellent customer service by coaching staff to engage with customers, address inquiries, and resolve issues promptly and courteously.
• Monitor customer feedback and implement improvements based on customer suggestions and concerns.

4. Performance Metrics:

• Analyze key performance metrics, such as sales, profit margins, inventory turnover, and customer satisfaction, and develop strategies to improve performance.

5. Staff Scheduling:

• Create and manage staff schedules to ensure adequate coverage during peak business hours and to align with operational needs.

6. Budget Management:

• Monitor and manage store budgets, including labor costs, expenses, and sales targets.
• Make informed decisions to optimize resources and maximize profitability.

7. Merchandising:

• Coordinate with department managers to ensure merchandise is displayed according to Walmart's standards, pricing is accurate, and promotions are effectively communicated.

8. Vendor Relations:

• Build and maintain relationships with suppliers and vendors to ensure timely and reliable product deliveries and favorable terms.

9. Process Improvement:

• Identify operational inefficiencies and implement process improvements to streamline workflows, reduce waste, and enhance productivity.

10. Compliance and Regulations:

• Ensure the store operates in accordance with company policies, procedures, and legal regulations.
• Implement changes as needed to maintain compliance and avoid potential risks.

11. Employee Development:

• Identify and nurture talent within the team, providing growth opportunities, training, and development plans to improve employee performance and job satisfaction.

12. Crisis Management:

• Handle unexpected situations, such as emergencies, customer incidents, or equipment failures, by quickly making decisions to ensure the safety of customers and staff.

13. Communication:

• Facilitate effective communication within the store, relaying information from corporate headquarters to the staff and vice versa.

14. Community Engagement:

• Engage with the local community through initiatives, events, and partnerships that promote Walmart's involvement and positive impact.
• My role as an Operations Manager at Walmart was demanding and multifaceted, requiring strong leadership skills, a customer-focused mindset, and the ability to handle various challenges while maintaining a smoothly functioning store environment.