Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Hope

International Falls,MN

Summary

As a member service representative 2, I had more leadership qualities. I helped test new applications before we went live with them. I was a mentor for new employees, I helped train people in for their positions whether they worked in my office or one of the other five branches, I took phone calls and helped people with their financial needs or concerns. I had select members who would refuse to go to any other worker, other than myself. I am nice, kind, very patient and open and nonjudgmental.

Overview

2026
2026
years of professional experience

Work History

Home Health Aide

Home Health Care
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Librarian

I Falls Library
  • Catalogued and organized books, materials and other documents for proper library management.
  • Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
  • Researched and acquired new library materials to maintain updated library collection.
  • Trained and supervised library staff, volunteers and other personnel.

Member Service Representative

TruStar Federal Credit Union
09.2018 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.

Education

High School Diploma - General Studies

Rainy River Community College
International Falls, MN

Skills

    I am a fast learner and a hard worker I pay attention, I am reliable and flexible I know certain applications in Windows, what I do not know I am very open and willing to learn I am able to communicate well and listen well

Timeline

Member Service Representative

TruStar Federal Credit Union
09.2018 - 04.2025

Home Health Aide

Home Health Care

Librarian

I Falls Library

High School Diploma - General Studies

Rainy River Community College

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Danielle Hope