Danielle Horsman
Corpus Christi,TX
Summary
Experienced professional with advanced training, motivation, and advocacy skills. Committed to helping individuals expand their knowledge and skills to achieve exceptional performance and cost control outcomes. Stay updated on local resources, programs, and community events to better serve the needs of all. Proactively take on additional responsibilities to contribute to team goals.
Overview
4
4
years of professional experience
Work History
Home Manager
Self-employeed
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted persons with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted persons with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Followed nutritional plans to prepare optimal meals.
Sales-subcontractor for Rainsoft
Texas Air & Water
- Worked closely with homeowners to ascertain benefits and need for home filtration.
- Delivered high level of service to all customers and effectively resolved issues.
- Ensured accurate documentation was maintained throughout each project lifecycle including bids, contracts, change orders, invoices.
Lead Teacher
Kids' Place at Grace Academy
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Increased parent involvement through effective communication and regular updates on child progress.
- Prepared students for kindergarten readiness by emphasizing foundational skills in literacy, numeracy, social skills, and fine/gross motor development.
- Enhanced student learning by incorporating hands-on activities and group projects in lesson plans.
- Maintained a clean, safe, and nurturing environment for children, adhering to daycare center policies and regulations.
- Managed classroom behavior effectively by establishing clear expectations and consequences while maintaining a respectful atmosphere.
- Participated in professional development workshops, staying current with best practices in early childhood education.
Security Officer
Allied Universal
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Completed full building and grounds patrols to spot and investigate concerns.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Field Marketing Representative
Incendio Inc.
- Optimized event schedules to maximize impact in targeted markets while minimizing travel expenses.
- Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
- Collaborated with sales teams to develop targeted marketing campaigns, enhancing overall business growth.
- Developed strong professional networks within the industry, fostering beneficial partnerships that furthered company objectives.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
Member Services Specialist
Driscoll Children's Hospital/Driscoll Health Plan
- Promoted membership retention through proactive outreach and personalized followups.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
- Cross-trained and provided backup support for organizational leadership.
- Trained new team members on company policies and procedures, fostering a supportive work environment for all staff.
- Liaised with outreach, marketing, and health-management teams to develop solutions and accomplish shared objectives.
- Developed comprehensive reports detailing membership metrics, geolocation and trends for review by senior leadership team members.
Marketing Specialist
Driscoll Children's Hospital/Driscoll Health Plan
- Increased brand awareness by developing and implementing targeted outreach & marketing campaigns.
- Collaborated with creative teams to develop visually appealing marketing materials for giveaways, print, and digital channels.
- Negotiated with vendors for marketing materials and services, optimizing budget allocation.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Utilization Management Technician & Supervisor
Driscoll Children's Hospital/Driscoll Health Plan
- Maintained up-to-date knowledge of regulatory guidelines pertaining to managed care practices and ensured organizational compliance.
- Increased customer satisfaction with prompt and knowledgeable support for health authorization issues.
- Maintained detailed records of patient health information in authorization system.
- Coordinated with interdisciplinary teams to deliver comprehensive case management services for patients.
- Implemented data-driven approaches to improve health authorization outcomes for patients within our managed care network.
- Conducted regular audits of provider performance, ensuring compliance with quality standards and contractual obligations.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Referral Coordinator
Coastal Children's Clinic
- Served as a liaison between primary care physicians, specialists, insurers, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Ensured smooth transitions between healthcare providers through accurate referral documentation maintenance.
- Obtained precertification and gathered essential benefit information by communicating with insurance carriers.
Bank Teller & Supervisor
IBC Bank
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supported, trained and encouraged employees to actively cross-sell financial institution service and product offerings.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash drawer and vault balances through meticulous record-keeping and regular audits.
- Supported branch operations by providing timely and reliable access to stored cash reserves when needed.
Student Fundraiser
Ruffalo-Cody
- Initiated phone outreach that helped promote awareness about specific campaigns or programs being supported by funds raised.
- Established strong relationships with University of Texas Alumni, encouraging their additional support.
- Played a crucial role in reaching annual fundraising targets, contributing significantly to the organization's overall success.
Tutor
Blinn College
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Created positive and encouraging learning environment to foster learning among students.
- Facilitated group tutoring sessions for enhanced collaborative learning and problem-solving skills.
Sales Associate
The Pumpkin Patch
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Associate in Service Deli & Bakery
Albertson's
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
- Increased sales with effective product promotions and attractive displays.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prepared custom orders, adhering to customer preferences while maintaining high-quality standards.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Collaborated with fellow employees for efficient task completion, fostering a productive work atmosphere.
Concession & Projection
Cinemark Theater
- Handled cash transactions accurately, balancing cash drawers at the end of each shift without discrepancies.
- Increased sales through upselling techniques and offering promotions on various food items and beverages.
- Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
- Managed inventory to ensure adequate stock levels, reducing waste and spoilage.
- Assisted film crew functions to enhance experience with picture and sound quality, temperature and lighting.
- Inspected and prepared equipment for screenings and maintained film print and soundtrack in best possible condition to optimize viewing.
- Watched presentation to focus on show quality, technical difficulties, projector light level and film threading.
Education
No Degree - Psychology & Sociology
University of Texas
Associate of Science - Psychology
Blinn College
05.2006
High School Diploma -
Bryan High School
Bryan, TX05.2003
No Degree - Psychology
University of Phoenix
Skills
- Problem-Solving
- Document Management
- Understanding of medical terminology
- Proficient computer skills
- Customer Service and Engagement
- Dependable and Responsible
- Marketing and Branding Awareness
- Training and mentoring
- Professionalism and Ethics
- Child development expertise
- Early Childhood Education
- Communication and Interpersonal Skills
References
- Diana Dankworth, partner, 512.289.5441
- Lauren Celander, former manager, 830.399.9838
- Jose Gonzalez, colleague, 361.774.6023
- Laura Callihan, colleague, 210.548.5333
Languages
Spanish
Elementary
Timeline
Home Manager
Self-employeed
04.2020 - Current
Sales-subcontractor for Rainsoft
Texas Air & Water
Lead Teacher
Kids' Place at Grace Academy
Security Officer
Allied Universal
Field Marketing Representative
Incendio Inc.
Member Services Specialist
Driscoll Children's Hospital/Driscoll Health Plan
Marketing Specialist
Driscoll Children's Hospital/Driscoll Health Plan
Utilization Management Technician & Supervisor
Driscoll Children's Hospital/Driscoll Health Plan
Referral Coordinator
Coastal Children's Clinic
Bank Teller & Supervisor
IBC Bank
Student Fundraiser
Ruffalo-Cody
Tutor
Blinn College
Sales Associate
The Pumpkin Patch
Associate in Service Deli & Bakery
Albertson's
Concession & Projection
Cinemark Theater
No Degree - Psychology & Sociology
University of Texas
Associate of Science - Psychology
Blinn College
High School Diploma -
Bryan High School
No Degree - Psychology
University of Phoenix
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