Danielle Horton
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Transportation Specialist
Austin Achieve School
01.2021 - 09.2021
- Excellent driving record as a bus driver with high passenger satisfaction reports of being valued for kindness and friendliness
- Known for being punctual, having an eye for detail regarding the bus's cleanliness and comfort, clients experience driving with the bus.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Certified Nurses Aide | Home Health Aide (HHA)
09.2018 - 04.2019
- Oversaw a section of the 10-20 residents to ensure that they had as much a typical day as they could accomplish, such as walking, visiting town, and other activities
- Assisted in obtaining vital information for the health of the clients to notice promptly if there were potential health issues, such as taking vitals and administrating medicine
- Excelled at creating a warm, supportive, and friendly atmosphere in residents' homes by helping with cleaning and maintaining a sanity living situation.
Customer Service Representative
APAC
12.2013 - 12.2018
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Education
Certified Nurses Assistant -
Rock Valley College
Rockford, IL 01.2013 - 04.2013
General Education Diploma -
Regional Office of Education
Rockford, IL 01.2004 - 07.2004
Skills
DOT Compliance
Documentation skills
Coordinating schedules
Vehicle Maintenance
Customer Service
Written and oral communication
Product Upselling
Technical Support
Area Of Emphasis
- Learned in traffic laws
- Skilled in organizing
- Knowledgeable in customer service
- Punctual in keeping timetables
- Adaptable and critical thinking
- Excelled in communication
Timeline
Transportation Specialist
Austin Achieve School
01.2021 - 09.2021
Certified Nurses Aide | Home Health Aide (HHA)
09.2018 - 04.2019
Customer Service Representative
APAC
12.2013 - 12.2018
Certified Nurses Assistant -
Rock Valley College
01.2013 - 04.2013
General Education Diploma -
Regional Office of Education
01.2004 - 07.2004