Danielle Houck
Edgewood,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Merchandise Manager
Old Navy, Gap
Abingdon, MD
10.2021 - 03.2024
- Developed and implemented merchandise strategies to increase sales.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Ensured that all merchandise was properly labeled according to company policy.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Shampoo Technician
Spa On The Boulevard
Abingdon, MD
08.2019 - 04.2020
- Assisted guests with hair washing and conditioning services.
- Provided scalp treatments, deep conditioning treatments and product recommendations.
- Demonstrated knowledge of different types of shampoos, conditioners, and styling products.
- Performed head massages to promote relaxation and comfort for clients.
- Applied styling products such as mousse, gels, creams and sprays to style the hair.
- Maintained cleanliness of workstation throughout shift.
- Kept track of inventory levels in order to ensure adequate supplies were available at all times.
- Greeted customers upon arrival and provided an excellent customer service experience.
- Educated clients on proper shampooing techniques, benefits of certain products and how to maintain healthy hair between visits.
- Ran errands or performed other duties as needed by the salon manager.
- Cleaned tools, equipment and work areas after each client's visit.
- Ensured that all safety standards were met when performing services.
- Inspected hair for signs of damage or breakage before providing any treatment.
- Scheduled appointments for clients using computer software programs.
- Confirmed appointment details prior to arrival of guest.
- Recommended additional services or products based on individual needs.
- Responded promptly to phone calls, emails or text messages from existing or potential clients.
- Maintained accurate records in regards to client information and service history.
Education
Some College (No Degree) - Phycology 101
The Community College of Baltimore County
Catonsville, MDSkills
- Supervising Experience
- Customer Service
- Cash Handling
- Retail Management
- Team Manager Experience
- Sales
- Retail display setup
- Market Analysis
- Shipment Processing
- Supply Chain Coordination
- Stock replenishment
- Seasonal Planning
- Stock management
- Inventory Management
- Relationship Building
- Analytical Thinking
- Pricing Updates
- Trends Analysis
- Staff Training
- Pricing Structures
- Time management abilities
- Team Leadership
- Problem-solving aptitude
- Coaching and Mentoring
- Self Motivation
- Goal Setting
- Excellent Communication
- Team building
- Reliability
- Forecasting
- Organizational Skills
- Decision-Making
- Time Management
- Problem-Solving
- Problem-solving abilities
- Communication Skills
- Cash Register
- Merchandising Skills
- Marketing
- Signage
- Control Conversion
Personal Information
- Authorized To Work: Authorized to work in the US for any employer.
- Date of Birth: 11/02/1993
- Gender: F
References
References available upon request.
Timeline
Merchandise Manager
Old Navy, Gap
10.2021 - 03.2024
Shampoo Technician
Spa On The Boulevard
08.2019 - 04.2020
Some College (No Degree) - Phycology 101
The Community College of Baltimore County