Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Generic

Danielle Howe

Cedar Rapids

Summary

Experienced sales professional with a strong focus on customer engagement and relationship building. Demonstrated success in closing sales and fostering long-lasting customer connections. Dedicated to providing top-notch customer service and consistently surpassing sales targets. Passionate about creating positive experiences for customers and driving business growth through effective sales strategies.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Account Executive

Infinity Contact
01.2025 - Current
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Enhanced team performance, sharing best practices and mentoring junior account executives.
  • Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.

Adoption Specialist

One Hope United
09.2022 - 12.2024
  • Conduct Adoption Home assessments.
  • Educate potential adoptive families on the adoption process.
  • Refer families to different service providers.
  • Advocate for children that need forever homes.

Child Welfare Case Manager Training Supervisor

Lutheran Services Florida
05.2022 - 08.2022
  • Assisted Training Manager develop a curriculum for new hires
  • Supervised and trained case managers that just passed their provisional test for certification.
  • Attended court hearings with trainees and provided feedback and support
  • Provided overnight on-call support weekly on designated days

Child Welfare Case Manager

One Hope United
03.2020 - 05.2022
  • Scheduled home visits to meet with adjudicated children and families in their home as required by law.
  • Attended court hearings.
  • Prepared progress reports for court and legal documents to be approved by the legal department.
  • Transported children to their homes and appointments.
  • Participated in monthly staffing meetings to discuss progress on case load.

Child Welfare Case Manager

Devereux Advanced Behavioral Health
10.2019 - 03.2020
  • Passed approved DCF 12-week training class through Heartland for Children and have provisional license for Child Welfare Case Manager.
  • Scheduled home visits to meet with adjudicated children and families in their home as required by law.
  • Attended court hearings.
  • Prepared progress reports for court and legal documents to be approved by the legal department.
  • Transported children to their homes and appointments.

Fraud Prevention Analyst

GC Services
04.2019 - 10.2019
  • Answering incoming calls from clients verifying orders are not fraud.
  • Selected to pilot a new decision engine offline to help determine fraudulent orders and presented the findings to the company.
  • Selected as an escalation agent to answer supervisor calls.

Customer Service Representative

AEROTEK
07.2018 - 01.2019
  • Provided inventory searches for customers looking for products in an expanding grocery chain.
  • Documented various product complaints and forwarded them to the supplier for further review.
  • Determined product warranty eligibility and provided customers with the information to file claims.

Retail Sales Associate

Pet People
07.2018 - 01.2019
  • Educated customers on the importance of pet nutrition.
  • Helped customers find the appropriate items they were looking for in the store. Placed orders based on the inventory reports.
  • Made suggestions on products based upon customers' request and descriptions of various ailments.

Customer Service Representative

TRANSAMERICA
10.2017 - 06.2018
  • Responded to 50+ telephone or written inquiries from financial advisors and/or customers within established timeframes utilizing current reference materials and available resources.
  • Aided members and/or providers regarding financial statements and navigation on accounts.
  • Process written customer correspondence and provide the appropriate level of timely follow up.
  • Documented all activities for quality and metrics reporting through the CRM application.
  • Provided duplicate paperwork on client's accounts as requested via email, fax or mail.

Youth Counselor

FOUR OAKS
05.2016 - 09.2017
  • Counseling individuals, groups, families, and communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.
  • Served as a liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.
  • Maintained case history records and prepared reports. Consulted with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
  • Lead group counseling sessions that provided support in such areas as grief, stress, or chemical dependency.
  • Developed and reviewed service plans in consultation with clients, and performed follow-ups assessing the quantity and quality of services provided.

Customer Service Representative

GODADDY
12.2015 - 05.2016
  • Answered user inquiries regarding computer software or hardware operations to assist in resolving problems.
  • Prepared evaluations of software or hardware, and recommend improvements or upgrades.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Analyzed accounts for customers and recommended additional products or services.

Sales Agent

STATE FARM
06.2015 - 11.2015
  • Sold various types of insurance policies to businesses and individuals on behalf of the insurance company, including automobile, fire, life, property, medical insurance or specialized policies such as flood and farm/crop.
  • Calls to policyholders to deliver and explain policies, analyzed insurance programs and suggested additions or changes, or to change beneficiaries.
  • Sought out new clients and developed clientele by networking to find new customers and generated lists of prospective clients. Customized insurance programs to suit individual customers, often covering a variety of risks.
  • Explained features, advantages and disadvantages of various policies to promote the sale of insurance plans.

Customer Service Representative

GEICO
08.2002 - 04.2014
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
  • Processed insurance payments over the phone.
  • Helped customers replace vehicles and get quotes on new vehicles on their existing auto policies. Assisted customers on registering their online account to become more self-sufficient in making payments and changes on their auto policies.

Education

B.A. - Psychology, Criminal Justice

Upper Iowa University
Fayette, IA
05.1999

Skills

  • OneNote proficiency
  • Email management
  • Child welfare oversight
  • Group counseling expertise
  • Community support services
  • Crisis management
  • Skilled in client case oversight
  • Skilled in utilizing CRM systems
  • Effective time management
  • Microsoft Office proficiency
  • Excel proficiency
  • Skilled in Adobe Acrobat functionalities
  • PowerPoint design and delivery
  • Customer support services
  • Facilitating group therapy
  • Customer-focused sales ability
  • Data gathering
  • Team leadership
  • Insurance policy sales
  • Experience in patient intake
  • Closing techniques
  • Revenue generation
  • Associate coaching
  • Cold calling
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Customer satisfaction
  • Adaptability and flexibility
  • Effective communication
  • Analytical thinking
  • Professionalism

Certification

  • National Career Readiness Certificate
  • October 2012 to Present
  • Gold certification
  • Certified Child Welfare Case Manager
  • November 2020 to November 2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancement

Timeline

Account Executive

Infinity Contact
01.2025 - Current

Adoption Specialist

One Hope United
09.2022 - 12.2024

Child Welfare Case Manager Training Supervisor

Lutheran Services Florida
05.2022 - 08.2022

Child Welfare Case Manager

One Hope United
03.2020 - 05.2022

Child Welfare Case Manager

Devereux Advanced Behavioral Health
10.2019 - 03.2020

Fraud Prevention Analyst

GC Services
04.2019 - 10.2019

Customer Service Representative

AEROTEK
07.2018 - 01.2019

Retail Sales Associate

Pet People
07.2018 - 01.2019

Customer Service Representative

TRANSAMERICA
10.2017 - 06.2018

Youth Counselor

FOUR OAKS
05.2016 - 09.2017

Customer Service Representative

GODADDY
12.2015 - 05.2016

Sales Agent

STATE FARM
06.2015 - 11.2015

Customer Service Representative

GEICO
08.2002 - 04.2014

B.A. - Psychology, Criminal Justice

Upper Iowa University

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