Danielle Howell
Decatur,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Resident Assistant
Southern Adventist University
01.2023 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Call Center Agent
Southern Adventist University
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Housekeeping
Hidden Springs Venue
03.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Washed and put away kitchen dishes, utensils and glassware.
- Adhered to professional house cleaning checklist.
Education
GED -
Adult Education
Cleveland, TN10.2020
Skills
- Instructional Strategies
- Demonstration Skills
- Excellent Listening Skills
- Call Control Skills
- Washing and Drying
- Cleaning and Maintenance
- Team Leadership
- Customer Service
Websites
Timeline
Resident Assistant
Southern Adventist University
01.2023 - Current
Call Center Agent
Southern Adventist University
10.2022 - Current
Housekeeping
Hidden Springs Venue
03.2022 - 09.2022
GED -
Adult Education