Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Hudson

Norfolk,VA

Summary

Dependable, responsible contributor committed to excellence and success. Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks. Goal-driven leader who confidently motivates and coaches employees to meet high-performance standards. Resourceful team player who excels at building trusting relationships with colleagues.

Overview

18
18
years of professional experience

Work History

Sheet Metal Mechanic

Norfolk Naval Shipyard
Portsmouth, VA
04.2018 - Current
  • Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
  • Measured installation locations with care to cut materials accurately and minimize waste.
  • Helped team operate efficiently by keeping supplies, tools and equipment organized.
  • Finished and sealed ductwork to achieve ideal look and performance levels.
  • Completed same high level of work in hot, cold and inclement weather environments.
  • Satisfied customers by completing work to exact specifications and keeping job sites clean.
  • Observed safety practices and procedures to maintain safe working environment.
  • Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
  • Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Repaired existing sheet metal assemblies like lockers and trim to restore appearance and functionality.
  • Worked with and assisted other shops by removing interferences in order to complete jobs.

Trainer/Waitress

TIJUANA FLATS
Virginia Beach, VA
04.2014 - 02.2022
  • Present menus to patrons and explain how various items are prepared, describing ingredients and cooking methods
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Perform cleaning duties, such as sweeping and mopping floors, washing dishes, tidying up server section, clearing tables after patrons leave, or cleaning restrooms
  • Evaluate new employees performance, providing recommendations for improvement in training manual.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Store Manager

Pacsun
Virginia Beach, VA
10.2013 - 04.2014
  • Determine staffing requirements, interview, hire, train, and develop relevant talent
  • Manage staff, prepare work schedules, and assign specific duties
  • Build window, wall, and floor displays using various tools and equipment
  • Review inventory and sales records to prepare reports for district manager
  • Confer with company officials to develop methods and procedures to increase sales and promote business.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Assistant Manager

PacSun
Chesapeake, VA
02.2011 - 10.2013
  • Execute daily company directives (ex: Markdowns, promotional changes, floor set, window changes, transfers, and more)
  • Hire, train, and evaluate personnel, promoting or firing workers when appropriate
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Shift Leader

Blockbuster
Norfolk, VA
08.2011 - 02.2012
  • Coach all associates to behaviors that help meet company goals
  • Answer customers' questions about merchandise and advise customers on selection
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Greeted and welcomed new members, establishing and updating memberships to Blockbusters membership and loyalty programs.

Sales Associate

Pacsun
Norfolk, VA
09.2008 - 02.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

Education

Completed coursework towards General Studies -

Tidewater Community College
Norfolk, VA

Trades Technician Certificate -

Tidewater Community College
Portsmouth, VA
02.2019

High School Diploma -

Matthew Fontaine Maury High School
Norfolk, VA
06.2008

Skills

  • Continuous Education
  • Critical Thinking
  • Maintaining Clean Work Areas
  • Customer Service and Satisfaction
  • Payroll Management
  • Employee Training
  • Cash Management
  • Recruiting and Hiring
  • Project Management
  • Sales Tracking
  • Shift Scheduling
  • Business Leadership

Accomplishments

  • Received 6 awards for successfully completing high priority jobs on time
  • Supervised teams of up to 25 staff members
  • Earned top grades in trade theory apprenticeship class
  • Maintained a 4.0 GPA in school, earning a spot on the Deans List

Timeline

Sheet Metal Mechanic

Norfolk Naval Shipyard
04.2018 - Current

Trainer/Waitress

TIJUANA FLATS
04.2014 - 02.2022

Store Manager

Pacsun
10.2013 - 04.2014

Shift Leader

Blockbuster
08.2011 - 02.2012

Assistant Manager

PacSun
02.2011 - 10.2013

Sales Associate

Pacsun
09.2008 - 02.2011

Completed coursework towards General Studies -

Tidewater Community College

Trades Technician Certificate -

Tidewater Community College

High School Diploma -

Matthew Fontaine Maury High School

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