Summary
Overview
Work History
Skills
Timeline
Generic

Danielle Humphrey

Covington,KY

Summary

Dynamic and results-driven professional with extensive experience at Kroger, excelling in staff development and operations management. Proven track record of enhancing efficiency and customer satisfaction through innovative strategies and effective problem-solving. Adept at leading teams to achieve high performance while maintaining a focus on quality service delivery.

Overview

12
12
years of professional experience

Work History

Department Head Manager

Kroger
02.2017 - Current
  • Managed complex projects from initiation to completion, delivering results on time and within budget constraints.
  • Implemented performance measurement systems that drove accountability among staff members, leading to higher overall performance levels within the department.
  • Optimized operations by identifying areas for improvement and implementing necessary changes, resulting in reduced costs and increased output.
  • Increased department efficiency by streamlining processes and implementing innovative management strategies.

Night Auditor

The Comfort Inn
06.2014 - 03.2016
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Starbucks Manager

Kroger
02.2017 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Manager

Wendys Restaurant
03.2013 - 03.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Skills

  • Staff development
  • Innovation management
  • Customer service
  • Problem-solving
  • Time management
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Customer engagement
  • Relationship building and management
  • Operations management
  • Staff management

Timeline

Department Head Manager

Kroger
02.2017 - Current

Starbucks Manager

Kroger
02.2017 - 08.2024

Night Auditor

The Comfort Inn
06.2014 - 03.2016

Shift Manager

Wendys Restaurant
03.2013 - 03.2015

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Danielle Humphrey