Danielle Hutchinson
Matthews,NC
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
18
18
years of professional experience
Work History
Team Lead
Northern Tool & Equipment
07.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different areas to provide optimal coverage and meet production goals.
- Promote high standards through personal example to help each member understand expected behaviors and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Directed and supervised team of 15 engaged in training for professional development
Key Holder
Northern Tool & Equipment
01.2014 - 06.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained newly hired sales team in upselling techniques.
- Opened and closed store 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
Department Supervisor
Babies "R" Us
01.2006 - 01.2014
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
- Mentored team members to enhance professional development and accountability in workplace.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
Education
High School Diploma -
Salem Baptist Christian School
Winston-Salem, NC05.2003
Skills
- Customer Service and Satisfaction
- Microsoft Office Expertise
- Attention to Detail
- Time Management
- Superior Work Ethic
- Supervision and Management
- Records Organization
Timeline
Team Lead
Northern Tool & Equipment
07.2022 - Current
Key Holder
Northern Tool & Equipment
01.2014 - 06.2022
Department Supervisor
Babies "R" Us
01.2006 - 01.2014
High School Diploma -
Salem Baptist Christian School