Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DANIELLE HUTCHINSON-WINKFIELD

Queens,NY

Summary

Proven Pharmacy Technician with a track record of excellence at CVS Pharmacy, adept in FDA compliance and team collaboration. Expert in enhancing drug safety and inventory management, I significantly improved medication dispensing accuracy. Skilled in resolving customer issues, my dedication ensures high satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Brooklyn, NY
01.2024 - Current
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Restocked shelves with new supplies of medications as needed.
  • Established or maintained medications and other patient profiles.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Maintained proper storage and security conditions for drugs.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Home Health Aide

Ageless Beauty Homecare
Brooklyn, NY
01.2023 - 01.2024
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Planned optimal meals based on established nutritional plans.
  • Assisted clients with proper exercises and rehabilitation.
  • Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Assisted clients with bathing, dressing and incontinence care.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Transported individuals to medical appointments and assisted with errands.
  • Prepared meals and snacks according to prescribed diets.
  • Managed patient transportation and appointment scheduling.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Tracked and reported clients' progress based on observations and conversations.
  • Helped client with medication self-administration.
  • Recognized emergency situations and implemented appropriate procedures.

Customer Service Representative

YOGI RESTAURANT
Queens, NY
07.2022 - 01.2023
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Collected payments and provided accurate change.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted guests and provided menus.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and confirmed complete orders.

Customer Service Representative

RAIN FORREST SEAFOOD
Kingston, JAMAICA
09.2015 - 01.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Supported sales team members to drive growth and development.
  • Excelled in exceeding daily credit card application goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

CERTIFIED NURSE ASSISTANT - Nursing

NEW YORK INSTITUTE OF HEALTH CAREERS LLC
Jamaica, NY
06-2023

GERIATRIC NURSE - Nursing

DISTINCTION COLLEGE
26 HAGLEY PARK ROAD
09-2022

High School Diploma -

NORMAN MANLEY HIGH
89 MAXFIELD AVENUE
07-2010

Skills

  • FDA compliance
  • Insurance reconciliation
  • Intravenous admixture preparation
  • Drug utilization review
  • Billing support
  • Drug safety
  • Receiving incoming supplies
  • Labeling accuracy
  • Labeling prescriptions
  • Drug storage procedures
  • Drug inventory management
  • Team collaboration
  • Resolving customer issues
  • Medication labels
  • Advanced math skills

Languages

English
Professional

Timeline

Pharmacy Technician

CVS Pharmacy
01.2024 - Current

Home Health Aide

Ageless Beauty Homecare
01.2023 - 01.2024

Customer Service Representative

YOGI RESTAURANT
07.2022 - 01.2023

Customer Service Representative

RAIN FORREST SEAFOOD
09.2015 - 01.2017

CERTIFIED NURSE ASSISTANT - Nursing

NEW YORK INSTITUTE OF HEALTH CAREERS LLC

GERIATRIC NURSE - Nursing

DISTINCTION COLLEGE

High School Diploma -

NORMAN MANLEY HIGH

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DANIELLE HUTCHINSON-WINKFIELD