Danielle Ingram
Katy,TX
Summary
PROFILE Graduate student seeking to obtain a position to develop professional growth with this company. An experienced customer service representative, Well organized, patient, flexible, and excellent with problem-solving. I am ready to apply my skills from my past experiences into strong and productive relationships for this company.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Home Depot Katy
05.2018 - Current
- Maintain up-to-date knowledge on store policies regarding payments, returns, and exchanges
- Provides elevated customer experience to generate a loyal clientele
- Build long-term customer relationships and advise customers on purchases and promotions
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Volunteer
Open Door Pediatric Therapy
12.2020 - 02.2021
- Worked with children with developmental disabilities in activities to promote socialization and physical coordination
- Helped patients with stretches and other exercises as directed by the occupational therapist
- Evaluated and monitored effects of treatment and recorded adjustment as necessary for best outcomes
- Helped therapists cleaned up after each of their client's sessions
- During each session, got to learn about the client's disability and gain knowledge about the types of exercises that are introduced to improve the child's needs.
Volunteer
TIRR Memorial Hermann Outpatient Rehabilitation
11.2019 - 02.2020
- Ensuredsafecaretopatients,staff,andvisitors;adherestoallMemorialHermannpolicies,procedures,and standards
- Actively participates in organized community service/functions as a representative of the profession
- Monitored and encourage patients to complete activities and tasks
- Record patients’ progress, report to occupational therapists and do other administrative tasks
Volunteer
Neurodevelopmental Therapy Services Inc Katy
12.2019 - 01.2020
- Worked with a Therapist with one child with developmental disabilities by providing physical, occupational, speech, and massage therapies
- Gained knowledge about the types of tools that are used during therapy such as gross and fine motor skills
- Collaborate and communicate with the staff of the clinic
Brand Representative
Abercrombie & Fitch Katy
09.2015 - 05.2018
- Actively greeted customers while using communication skills to help maximize store revenue
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals
- Handle escalated client situations and clearly communicate to leadership any issues to ensure prompt research and resolution
- Maintained knowledge on the ongoing market and product trends to effectively answer customer questions
Sales Associate
Party City Katy
09.2015 - 10.2015
- Having great customer service
- Informed Customers about sales
- Greeting Customers
Education
Bachelor of Science - Psychology
University of Houston - Downtown
Houston, TXSome College (No Degree) -
The Lone Star Community College
Skills
- Ability to Work Under Pressure Expert
- Great Listener Expert
- Customer awareness Expert
- Time management Expert
- Flexible and able to adjust to the
- Work environment
- Expert
- Communications Expert
Timeline
Volunteer
Open Door Pediatric Therapy
12.2020 - 02.2021
Volunteer
Neurodevelopmental Therapy Services Inc Katy
12.2019 - 01.2020
Volunteer
TIRR Memorial Hermann Outpatient Rehabilitation
11.2019 - 02.2020
Customer Service Representative
The Home Depot Katy
05.2018 - Current
Brand Representative
Abercrombie & Fitch Katy
09.2015 - 05.2018
Sales Associate
Party City Katy
09.2015 - 10.2015
Bachelor of Science - Psychology
University of Houston - Downtown
Some College (No Degree) -
The Lone Star Community College