Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

DANIELLE IORAMO

3842 Amy Place Union City,CA

Summary

Proven expertise in warehouse operations and exceptional customer service, honed at Southwest Airlines. Skilled in cargo inspections and security protocols, I excel in ensuring compliance and safety. My proactive approach has significantly enhanced operational efficiency, demonstrating a strong ability to manage documentation and navigate customs regulations effectively.

Overview

7
7
years of professional experience

Work History

Cargo Customer Serice Agent

Southwest Airlines
San Francisco, CA
01.2024 - Current
  • Provided customer service in accordance with company policies and procedures.
  • Assisted customers with cargo handling, loading, and unloading activities.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
  • Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
  • Updated inventory control logs with shipment data such as date received, shipped, quantity received, shipped .
  • Resolved customer complaints promptly in a professional manner.
  • Created labels that accurately identified packages by content type, origin and destination locations .

Ramp Agent

Southwest Airlines
San Francisco, CA
04.2018 - 01.2024
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.

Education

High School Diploma -

JAMES LOGAN HIGH SCHOOL
Union City, CA
06-2012

Medical Billing And Coding -

Carrington College
San Leandro, CA

Skills

  • Customer service
  • Warehouse Operations
  • Documentation Management
  • Cargo loading
  • Cargo unloading
  • Security protocols
  • Customs regulations compliance
  • X-ray machine operation
  • Cargo inspections
  • Hazardous items knowledge

Volunteer Work

San Mateo Wolverines Rugby Club (Non-Profit)

Youth Rugby Coach And Team Mom 

2022-Current

  • Coaching Youth Ages 6-18yrs old

Timeline

Cargo Customer Serice Agent

Southwest Airlines
01.2024 - Current

Ramp Agent

Southwest Airlines
04.2018 - 01.2024

High School Diploma -

JAMES LOGAN HIGH SCHOOL

Medical Billing And Coding -

Carrington College

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DANIELLE IORAMO