Danielle Isler
Mesa,AZ
Summary
Dynamic Assistant Store Manager with a proven track record at Walgreens, adept in boosting customer satisfaction and streamlining operations. Excelled in inventory control and team leadership, significantly enhancing store performance. Skilled in problem-solving and staff supervision, fostering a positive work culture and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Walgreens
04.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Opportunities For Learning
Reseda, CA06.2010
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Customer Service Management
- Staff Supervision
- POS Systems
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Employee Coaching
- Staff Scheduling
Timeline
Assistant Store Manager
Walgreens
04.2019 - Current
High School Diploma -
Opportunities For Learning