Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Isler

Mesa,AZ

Summary

Dynamic Assistant Store Manager with a proven track record at Walgreens, adept in boosting customer satisfaction and streamlining operations. Excelled in inventory control and team leadership, significantly enhancing store performance. Skilled in problem-solving and staff supervision, fostering a positive work culture and driving operational excellence.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Walgreens
04.2019 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

High School Diploma -

Opportunities For Learning
Reseda, CA
06.2010

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Customer Service Management
  • Staff Supervision
  • POS Systems
  • POS systems operations
  • Employee Scheduling
  • Hiring and Training
  • Employee Coaching
  • Staff Scheduling

Timeline

Assistant Store Manager

Walgreens
04.2019 - Current

High School Diploma -

Opportunities For Learning
Danielle Isler