Summary
Overview
Work History
Education
Skills
Certification
Timeline

Danielle Jackson

Bartender
Seaview Duck Key,FL

Summary

I am focused and reliable with sales, server, and bartending experience in high volume, fine dining and banquet event serving bringing high enthusiasm and extensive knowledge of food/alcohol safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work, eager to secure a bartender position allowing to further advance previous experience in the service industry and hotel setting. Capable bartender, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant, bar, and hotel establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Bartender

Celsius Night Club
Fort Myers, FL
10.2022 - Current
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Bartender

Fresh Catch Bistro
Fort Myers Beach, FL
03.2022 - 09.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender

The Whale
Fort Myers Beach, FL
03.2022 - 09.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.

Fine Dining Server

Conners Stake And Seafood
Fort Myers, FL
06.2020 - 03.2021
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Ran food from chefs to guest tables with dishes that required special serving techniques.
  • Suggested wine pairings to go with specific menu items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

South Seas Resort
Captiva, FL
02.2020 - 04.2020
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Server

Hawks Cay Resort
Duck Key, Florida
08.2018 - 02.2020
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Retail Agent/Starbucks Barista

Island Time Hawks Cay
Duck Key, FL
08.2018 - 02.2020
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to prop
  • Prepared cash deposits up to $3000 with zero discrepancies.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Manager

Mango Sunset Farms
Woodville, TX
11.2016 - 06.2018
  • Business cash handling and accounting.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Organized promotional events and interacted with community to increase sales volume.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

Associate of Science - Cyber Security

St. Petersburg College, Clearwater, FL
07.2020 - Current

High School Diploma -

Home School Association, Texas
05.2014 - 05.2018

Pivot 3, Internship IT, web design and programing study Houston TX

Skills

Safetyundefined

Certification

ServSafe

Timeline

Bartender - Celsius Night Club
10.2022 - Current
Bartender - Fresh Catch Bistro
03.2022 - 09.2022
Bartender - The Whale
03.2022 - 09.2022
St. Petersburg College - Associate of Science, Cyber Security
07.2020 - Current
Fine Dining Server - Conners Stake And Seafood
06.2020 - 03.2021
Server - South Seas Resort
02.2020 - 04.2020
Server - Hawks Cay Resort
08.2018 - 02.2020
Retail Agent/Starbucks Barista - Island Time Hawks Cay
08.2018 - 02.2020
Sales Manager - Mango Sunset Farms
11.2016 - 06.2018
Home School Association - High School Diploma,
05.2014 - 05.2018

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Danielle JacksonBartender