Danielle Jackson
Sierra Vista,AZ
Summary
Seasoned Recovery Coach enthusiastic about assisting clients with developing coping skills to manage issues with substance abuse. Knowledgeable about holding individual, group and family therapy sessions, as well as putting together resource options and building support networks with loved ones. Prepared to bring 15 years' experience to a long-term position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Recovery Coach
Lafrontera-SEABHS
Sierra Vista, AZ
08.2022 - Current
- Adhered to ethical guidelines established by professional organizations such as NAADAC or ICRCP.
- Participated in continuing education opportunities related to substance use disorders or mental health conditions.
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
- Performed administrative tasks including scheduling appointments, completing paperwork.
- Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
- Provided peer recovery support to individuals in early stages of recovery from substance use disorder.
- Conducted individual and group counseling sessions to help clients develop coping skills, personal insight, and relapse prevention strategies.
- Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
- Developed relationships with other community resources to ensure comprehensive care for each client.
- Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
- Monitored progress of clients throughout their recovery journey by facilitating regular check-ins and assessments.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Maintained accurate records of client progress and activities in accordance with organizational standards.
Care Coordinator II
Community Partners Intergrated Health Care
Sierra Vista, AZ
08.2020 - 08.2021
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Ensured compliance with state regulations related to healthcare service provision.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Educated clients on available resources and services within their communities.
- Provided crisis intervention services when needed.
- Developed individualized service plans based on assessment findings.
- Scheduled appointments for clients with appropriate medical specialists.
Patient Care Technician
Community Bridges Inc.
Benson, AZ
10.2018 - 04.2020
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Provided emotional support for patients and families during difficult times.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Instructed new employees on proper techniques of performing daily tasks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Telecommunications Manager
Teleproformance
Sierra Vista, AZ
12.2017 - 10.2018
- Developed and implemented strategies for the optimization of telecom resources.
- Ensured compliance with industry standards and best practices in the design and implementation of telecommunication services.
- Provided technical support to users regarding telecom equipment, software and applications.
- Performed troubleshooting activities to identify and resolve telecom issues quickly and efficiently.
- Monitored performance of telecom systems to ensure optimal service levels are maintained.
- Created comprehensive documentation for all telecom processes and procedures.
- Evaluated vendor proposals for telecom services against company objectives.
Insurance Coordinator
New Dawn Wellness And Recovery Center
Topeka, KS
11.2015 - 11.2017
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
- Investigated any discrepancies between client's stated needs and actual coverage requirements.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Prepared invoices for payment processing according to established guidelines.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Compiled data from various sources to prepare reports for management on a regular basis.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Developed and implemented strategies for improving customer service processes within the organization.
Crisis Case Manager
Valeo Behavioral Health
Topeka, KS
07.2011 - 10.2015
- Developed and implemented crisis intervention plans to assist individuals in managing their current situation.
- Provided support, counseling and referrals to clients in crisis situations.
- Assessed client's needs and provided appropriate resources or referrals to ensure safety of the individual.
- Facilitated group therapy sessions for individuals with similar issues or experiences.
- Conducted home visits to assess family dynamics and provide assistance as needed.
- Collaborated with community agencies to coordinate services for clients in need of additional help.
- Maintained accurate case notes, documentation and records of all client interactions.
- Identified any potential risks or threats posed by a client's behavior or environment and took appropriate action accordingly.
- Monitored progress of clients through regular follow-up contacts both over the phone and in person.
- Responded promptly to emergency calls from clients or community members regarding mental health crises.
- Educated families on how best to manage their loved one's disorder while maintaining healthy relationships with them.
- Managed caseloads of up to 25 clients at a time while providing quality care tailored to each individual's specific needs.
- Conducted assessments based on DSM-5 criteria for diagnosing psychiatric disorders.
- Advised families on available resources that could benefit their loved one during times of extreme distress.
- Provided guidance and support throughout the recovery process for those struggling with substance abuse disorders.
Psychiatric Technician
The Menninger Clinic
Topeka, KS
12.1999 - 04.2003
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Conducted group therapy sessions with clients and facilitated activities designed to improve socialization skills.
- Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
- Collaborated with other healthcare professionals to coordinate individualized treatment plans for each client.
- Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
- Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
- Facilitated psychoeducational classes such as anger management, substance abuse prevention and treatment.
- Organized recreational activities for patients such as arts and crafts projects or outdoor games.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Encouraged clients to participate in self-care practices like exercise or journaling that promote overall wellbeing.
- Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
- Implemented different therapies like cognitive behavioral therapy or dialectical behavior therapy.
- Aided patients in performing activities of daily living.
Education
Certified Nursing Assistant -
Yuma Private Industry Counsil
Yuma, AZ01-1998
High School Diploma -
Educational Opportunity Center
Yuma, AZ12-1997
Some College (No Degree) - Social Work
Washburn University
Topeka, KSSkills
- Resource Navigation
- Family Education
- Resource advocacy
- Counseling background
- Substance Abuse Knowledge
- Resource referrals
- Client Education
- Treatment Planning
- Goal Setting
- Client Advocacy
- Treatment Goals
- Motivational Interviewing
- Boundary Setting
- Documentation abilities
- Client Relationship Building
- Legal Compliance
Certification
- Certified Nursing Assistant
Timeline
Recovery Coach
Lafrontera-SEABHS
08.2022 - Current
Care Coordinator II
Community Partners Intergrated Health Care
08.2020 - 08.2021
Patient Care Technician
Community Bridges Inc.
10.2018 - 04.2020
Telecommunications Manager
Teleproformance
12.2017 - 10.2018
Insurance Coordinator
New Dawn Wellness And Recovery Center
11.2015 - 11.2017
Crisis Case Manager
Valeo Behavioral Health
07.2011 - 10.2015
Psychiatric Technician
The Menninger Clinic
12.1999 - 04.2003
Certified Nursing Assistant -
Yuma Private Industry Counsil
High School Diploma -
Educational Opportunity Center
Some College (No Degree) - Social Work
Washburn University
- Certified Nursing Assistant
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