DANIELLE JACKSON
Atlanta,GA
Summary
Dedicated college student with experience in child care and customer service. Adept at leveraging exceptional communication and public relations skills to build strong relationships with clients and colleagues. Proficient in various computer applications and known for effective time management and collaboration. Self-motivated and highly dexterous, ensuring high standards of safety and care in all environments. Seeking to contribute expertise and passion for service in a dynamic and challenging role.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Kids’ Country
01.2022 - 04.2024
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Monitored approximately 30 students attendance by collecting attendance rosters and overseeing attendance database.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
After-School Teacher
Adventure Time Montclair
08.2019 - 12.2021
- Prepared after-school enrichment activities for children to encourage student participation
- Observed and monitored children’s play activities to promote healthy, safe environment
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education
- Help children with homework and school work
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems
- Prepared food and served meals and refreshments to approximately 100 children.
Camp Counselor & Teacher's Aide
YMCA
06.2017 - 06.2019
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage
- Maintain a safe play environment
- Help children with homework and school work
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Achieved significant reduction in camper conflicts by implementing proactive conflict resolution strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with supervision and care of group of approximately 30 children.
Customer Service Representative
24 Hour Fitness
02.2017 - 02.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed approximately 20 incoming calls, emails, and faxes per day from customers.'
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2026
Associates Degree - Psychology
Merritt College
Oakland, CA12.2023
High School Diploma - undefined
Oakland Technical High School
Oakland, CA2016
Skills
- Communication Skills
- Public Relations
- Computer Skills
- Collaborating
- Time Management
- Self-motivated
- Dexterity
- Safety awareness
Additional Information
- First Aid and CPR Certified
- Spanish (2012-2015)
- Varsity Award Winner in Track & Field at Oakland Technical High School (2012-2016)
Timeline
Lead Teacher
Kids’ Country
01.2022 - 04.2024
After-School Teacher
Adventure Time Montclair
08.2019 - 12.2021
Camp Counselor & Teacher's Aide
YMCA
06.2017 - 06.2019
Customer Service Representative
24 Hour Fitness
02.2017 - 02.2018
Bachelor of Science - Psychology
Georgia State University
Associates Degree - Psychology
Merritt College
High School Diploma - undefined
Oakland Technical High School
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