Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Jackson

Alpharetta

Summary

Dynamic sales leader with a proven track record at Pandora Jewelry, excelling in sales team management and relationship building. Enhanced sales productivity through targeted training and innovative strategies, achieving consistent revenue growth. Skilled in performance management and effective communication, fostering a high-performing team culture that drives results.

Overview

4
4
years of professional experience

Work History

Sales Lead Manager

Pandora Jewelry
06.2025 - Current
  • Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
  • Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
  • Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
  • Effectively presented information to customers and responded to questions.
  • Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
  • Provided regular coaching and mentoring to team members for enhanced skills development and career growth.

Outreach Care Specialist II

Elevance Health
12.2021 - Current
  • Maintained accurate documentation of all outreach activities, supporting ongoing evaluation and reporting efforts.
  • Implemented innovative solutions that streamlined processes within the department, boosting efficiency levels significantly.
  • Coordinated with multidisciplinary teams for comprehensive patient care, resulting in better treatment outcomes.
  • Managed a caseload of diverse clients while adhering to strict confidentiality standards and HIPAA regulations.
  • Streamlined the referral process to ensure timely access to specialized services, reducing wait times.
  • Served as a liaison between medical professionals and insurance providers, advocating for optimal coverage on behalf of patients.
  • Enhanced patient outreach effectiveness by developing and implementing targeted care strategies.
  • Monitored patient progress with regular check-ins, ensuring adherence to recommended care plans.

Assistant Store Manager

Pandora Jewelry
10.2024 - 06.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Sales Lead

Pandora Jewelry
12.2022 - 10.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.

Sales Associate

Pandora Jewelry
11.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Arts - Criminal Justice

Saint Leo University
Saint Leo, FL
05-2013

Skills

  • Customer follow-up
  • Verbal and written communication
  • Sales team oversight
  • Sales presentations
  • Sales team management
  • Relationship building
  • Sales team training
  • Internet sales
  • Training and development
  • Sales tracking
  • Performance management
  • KPI tracking

Timeline

Sales Lead Manager

Pandora Jewelry
06.2025 - Current

Assistant Store Manager

Pandora Jewelry
10.2024 - 06.2025

Sales Lead

Pandora Jewelry
12.2022 - 10.2024

Outreach Care Specialist II

Elevance Health
12.2021 - Current

Sales Associate

Pandora Jewelry
11.2021 - 12.2022

Bachelor of Arts - Criminal Justice

Saint Leo University

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Danielle Jackson