Danielle Jalomo
Houston,TX
Summary
Dedicated Medical Professional who enjoys working with all types of personalities and has experience in busy clinical settings. Knowledgeable in scheduling, Insurance Verification, Medical Records and Referrals. Offers a successful career history comprising more than 9 years.
Overview
7
7
years of professional experience
Work History
New Patient Intake Coordinator
Oncology Consultants, PA
06.2018 - Current
- Successfully schedules 75 new patient appointments per week.
- Take or respond to telephone calls and emails promptly to establish or confirm appointments.
- Secured the financial integrity by accurately obtaining new patient insurance information and demographics
- Schedules all incoming referrals
- Oversees productivity in Leading-Reach to ensure ratio to appointment scheduling.
- Successfully complete registration under 15 minutes to increase phone queue productivity.
- Carefully reviewed medical records for accuracy and completion to streamline patient visits and clinical needs.
- Oversees 11 administrative staff providing exceptional support by creating a positive work environment.,communicating in a clear and effective manner. Maintain staff morale by celebrating staff achievements and coordinate team building activities.
- Trains new staff on correct procedures, compliance requirements and performance strategies.
- Create and update new work processes and department training material.
- Responsible for monitoring phone call quality to ensure professionalism from staff.
- Helps address patient complaints through timely corrective actions and resolves new patient escalations.
- Delegated tasks to staff to organize and improve workload.
- Creates and organizes agenda for department meetings
- Updates and creates excel sheet based on provider scheduling preferences.
- Reviews providers schedules to check for scheduling discrepancies.
- Prioritize the organization's goals to achieve optimal success and improve patient access
Medical Receptionist
Dr. Leka Gajula M. D
10.2016 - 01.2018
- Greeted each patient pleasantly and provided desk sheet for sign-in.
- Patient vitals
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Ensured waiting room looked neat and organized at all times.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Education
Alief Taylor High School
Houston, TXSkills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Data entry
- Referral coordinator
Timeline
New Patient Intake Coordinator
Oncology Consultants, PA
06.2018 - Current
Medical Receptionist
Dr. Leka Gajula M. D
10.2016 - 01.2018
Alief Taylor High School
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